eBiashara Africa is looking for 2 intelligent ladies for the role of Help Desk Support Assistant to provide support to our end customers on a variety of issues.
- Possess positive attitude and outstanding communication skills
- Fast typing capability
- Ability to quickly and research, identify and resolve customer issues accurately
- Possess skills in handling telephone calls, email and personnel requests for customer support
- Able to document, track and monitor customer issues to ensure timely resolution
- Have knowledge of commonly-used concepts, practices, and procedures in business field
- Ability to follow instructions and pre-established guidelines to offer customer support
- Work under minimal supervision
Candidates should be recent graduates in Business or Technology fields with or without previous experience in similar capacity.