Senior Service Desk Analyst
JOB REF HR-SSDA-11-12
Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a suitably qualified candidate for the position of Senior Service Desk Analyst in the IT Department.
We invite candidates who are innovative,
performance driven and possess excellent transferrable skills with good track
record of achievement in past roles.
The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level technical support services to our internal customers. He/She will report to the IT Service Desk Supervisor.
Specific Job Responsibilities
- Provide first
     and second level technical incident and problem management support
     services to end users in local and regional offices;
- Support and
     Administration of existing Back-Office Server Applications (i.e. Active
     Directory, Exchange, Windows 2008/2003 Servers, SharePoint, SQL etc.);
- Participate in
     IT related projects as assigned by management;
- Meet or exceed
     the set Service Level Agreements (SLAs);
- Install,
     configure, maintain and support Software, Computers, Mobile devices etc;
- Escalate
     problems as appropriate to our external service support providers in order
     to ensure consistent timely resolution;
- To enforce,
     maintain, support and administer the existing IT security systems,
     services and policies.
Technical Skills
- Degree in
     Information Technology or equivalent;
- 3 - 4 years
     prior technical end user support experience;
- ICDL or MOUS
     and A+ or N+ certification or equivalent;
- MCSE or MCITP
     Certified;
- ITIL v3
     Certified.
Personal Effectiveness
- Strong
     interpersonal customer service skills;
- Excellent
     communication skills both written and oral;
- Ability to
     meet deadlines;
- Ability to
     work under minimum supervision;
- Ability to
     work during odd hours.
Broadcast IT Systems Engineer
JOB REF HR-BITSE-11-12
Nation Media Group, the leading Multi Media house in East and Central Africa is searching for a suitably qualified candidate for the position of Broadcast IT Systems Engineer in the IT Department.
We invite candidates who are innovative,
performance driven and possess excellent transferrable skills with good track
record of achievement in past roles.
The Broadcast IT Systems Engineer will work with a team of support engineers to provide first and second level technical support services to our internal customers.
The position reports to the Service Desk
Supervisor.
Specific Job Responsibilities
- Maintaining
     specialist systems and equipment for audio and video production, broadcast
     satellite transmission and interactive media;
- Installing and
     testing new facilities and equipment;
- Setting up and
     operating editing facilities in post-production suites;
- Analysing and
     rectifying technical faults on equipment and systems;
- Minimising
     loss of service at times of equipment failure by rapidly identifying and
     implementing alternative methods of service provision;
- Keeping
     abreast of constant changes in technology by investigating new systems,
     techniques and equipment
- Maintaining
     hardware, software and other broadcast technology systems;
- Interpreting
     and implementing instructions and requests from Producers, Directors and
     other colleagues;
- Communicating
     effectively with members of one’s own and other teams and project members;
- Keeping up to
     date with the industry by building and maintaining a network of contacts.
Job Requirements
- Undergraduate
     degree in Information Technology or Electrical or Electronic Engineering;
- Two years’
     experience in a broadcast environment;
- Knowledge of
     broadcast systems such as, VizRT, Final Cut Pro, RCS and Adobe Premier
     will be an added advantage;
- Excellent
     written and verbal communication, presentation and listening skills;
- The ability to
     work “On-Call” shifts plus night and weekends when needed;
- MCP, MCITP or
     CCNA Certifications will be an added advantage.
Business Manager
Job Ref – HR-BM-11-12
Nation Media Group is the largest independent media house in East and Central Africa with operations in print, electronics and digital media.
It attracts and serves unparalleled
audiences in Kenya, Uganda, Tanzania and Rwanda, and seeks to consolidate this
position by recruiting a Business Manager within its Advertising Department.
The Role:
The Business Manager will report to the Commercial Manager - Advertising. He/she will be charged with the responsibility of planning, controlling and supervising the work of Business Executives to generate and meet agreed individual and team’s volume against set advertising sales annual revenue targets.
Key result areas will include:
- Planning,
     coordinating and managing a team of Business Executives who are expected
     to deliver agreed sales volumes and revenue;
- Motivating the
     sales team to deliver departmental objectives;
- Maintaining
     good client service and relations;
- Developing and
     implementing sales strategies and campaigns; and
- Maintaining
     and fostering business relationships with all clients of the company.
Skills, knowledge and experience
requirement:
- Basic
     University Degree;
- Diploma in
     Sales and Marketing;
- At least 3
     years’ working experience in a sales and marketing environment;
- Leadership and
     people management skills;
- Excellent
     interpersonal skills and customer service skills; and
The positions offer excellent career growth
opportunities and competitive remuneration packages. 
If you meet the above criteria, apply
online at http://careers.nationmedia.com
before 21st November 2012.
N/B: Only shortlisted applicants shall be contacted.
N/B: We shall only contact the shortlisted candidates.






 
 
 


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