Zone Manager Job in Kenya - Security Company

A leading security company in Nairobi is looking for a Zone Manager whose key role will be to ensure the highest level of customer service and profitability throughout the assigned Zone.

The Zone Manager will also be expected to oversee a team of assigned security guards while ensuring they deliver high standards of service to designated clients.

Duties and Responsibility

• Ensure employees (mainly security guards) provide excellent customer service and handle complaints with professionalism
• Conduct orientation, train and coach the management staff in execution of daily tasks and to maximize sales.
• Secure long term client relationship by maintaining effective client relations
• Seek new business opportunities coordinate with clients of new business to secure contracts
• Participate in administering company policies and developing long range goals and objectives.
• Control effective labor and comply with labor management tools, systems, policies and procedures
• Review and analyze performance and suggest improvement plans to Operations Manager
• Follow programme management principles to plan and execute team activities.
• Review operational reports and records to ensure adherence to Company policies and procedures.
• Analyze marketing potential of new and existing assignments and recommend additional sites.
• Ensure that proper channels of communication exist between the employee in the field and the main office.
• Help solve problems that affect the client service, efficiency, and productivity.
• Any other tasks as assigned from time to time.

Skills and Competencies:

• Ability to develop and train work force, build relationships and utilize skills of workforce most appropriately.
• Ability to provide outstanding customer service.
• Ability to maintain a fair, consistent set of standards as they apply to work force.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to maintain records and documentation pertaining to work force.
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others and provide instructions to all employees.

Requirements

• Ability to operate all equipment necessary to perform the job. Ability to work a full-time schedule including nights, weekends, and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Availability to travel

If you have the skills and competences for this role, send your CV ONLY to jobs@flexi-personnel.com by Wednesday 31st August 2011.

Only serious candidates need apply

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