Call Centre Agent Job Opportunity in Kenya

A small sized call centre
 

Position: Call Centre Agent
 

Role: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 

Duties and responsibilities:

• Answering calls professionally
• Responding to customer inquiries
• Researching required information using available resources
• Handling and resolving customer complaints
• Providing customers with product and service information
• Entering customer information
• Processing orders, forms and applications
• Identifying and escalating priority issues
• Routing calls to appropriate resource
• Following up customer calls where necessary
• Completing call logs
• Producing call reports

Competencies:

• No job experience required
• Excellent verbal communication skills
• Ability to articulate one’s thoughts

All interested candidates should send their applications to mycv@myjobseye.com.

Only shortlisted candidates will be contacted