Startimes Media After-Sales Technician Job in Kisumu, Kenya

After-Sales Technician

Job Title: After-Sales Technician
Department: Technical Operations
Reports To: Technical Manager
Position Available in Kisumu.

Job Objective:

• To provide the timely customer care to ensuring that service rendered to customers meet and exceed Customers’ expectations according to Company’s policies and procedures and achieving the customer service target
• To finish customer care work assigned by supervisor with any issues related to the Operation Department
• To ensure signals are strong in all areas within Kisumu. 
• To help StarTimes customers install decoders and outdoor antennas. 
• To communicate efficiently with StarTimes customers to resolve all of their issues and problems.

Duties and Responsibilities:

• Install and test the outdoor antenna and decoder for customers.
• Receive the on site service information from Team leader or customer’s on site service requirement through Mobile Phone or SMS
• Contact the customer, date the on site service time and make the on site service plan accordingly
• Provide the on site service and resolve customer problem
• Record all the information which including in the on site service form
• Bring the on site service forms back to the Team leader
• Conduct door to door visit, and positive sales/marketing ,activate punish-stop customer and encourage customer recharge StarTimes’ Digital Service   
• Customer satisfaction
• Any other tasks assigned by the upper management  

Skills And Competencies:

• Physically fit
• Possess good communications and people skills
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to provide outstanding customer service
• Good knowledge/experience in Customer Service activities
• Posses strong product and system knowledge
• Posses good communications and analytical skills – English and Swahili
• A team player
• Ability to maintain records and documentation pertaining to work force.
• Problem solving skills
• Computer Literacy

Education/Experience:

• KCSE certificate and above.
• Experience in installation of outdoor TV antennas or sales.
• A graduate from a recognized university/college with at least 2 years experience from a fast paced Customer Service Organization

Apply to:dianakago2@gmail.com and copy to okoyofredrick@yahoo.com