IT (Solutions Manager) Job in Kenya

Position: IT Solutions Manager

Reports To: Chief Operations Officer Directly & Indirectly To The Ceo

Salary: 80,000

Position: 1

Role Objective / Summary.

You will be directly Accountable for; installing and maintaining computer hardware, software and networks.

Scope
 

The IT manager manages and provides hardware and software maintenance, training and consultation, research and development, Backup and disaster recovery, Technical presales, Solution design, Implementation on client site and recommendation on futures planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

Duties and Responsibilities (Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.)

1. Manage information technology and computer systems

• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) & management Information Systems (MIS)
• Develop and implement policies and procedures for electronic data processing, Management Information Systems (MIS) and computer systems operations and development
• Meet with managers to discuss systems requirements, specifications, costs and timelines
• Participate in the hiring of management information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Control the computer systems budgets and expenditures

2. Ensure technology is accessible and equipped with current hardware and software
 

Main Activities

• Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Train staff about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources

3. Monitor and maintain technology to ensure maximum access
 

Main Activities

• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Research current and potential resources and services
• Provide network access to all staff and students
• Install work stations
• Connect and setup hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Install and maintain foolproof and passwords
• Input and maintain IP addresses
• Advise staff of security breach and/or change in password or security status
• Ensure installation of lock out programs
• Identity and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured and secured before disposal

4. Perform other related duties or as assigned
 

Knowledge, Skills and Abilities (The knowledge, skills and attitudes required for satisfactory job performance)

Knowledge;
 

The incumbent must have proficient knowledge in the following areas

• Computer hardware and software systems and programs
• Computer networks, network administration and network installation
• Computer troubleshooting
• Computer viruses and security
• E-mail and internet programs
• An understanding of the current economic, cultural and political environment
• Project management and Audit reviews
• Servers and networking systems  design and integration
• Switching and routing
• Products knowledge
• Servers installation and configuration

Skills
 

The incumbent must demonstrate the following skills:

• Management and supervisory skills
• Ability to install and administer computer hardware, software and networks
• Team building skills
• Analytical and problem solving skills
• Decision making skills
• Effective verbal, presentation and listening communication skills
• Effective written communication skills
• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level
• Stress management skills
• Time management skills

Personal Attributes
 

The incumbent must demonstrate the following personal attributes

• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good written, oral and interpersonal communication skills
• Ability to present ideas in business-friendly and user-friendly language
• Highly self motivated and directed
• Keen attention to detail
• Team oriented and skilled in working within a collaborative environment.

ONLY those FULFILLING THE REQUIREMENTS of the positions should email their application together with a detailed CV in Word Format and indicating your Current and Expected Salary and Availability, via email to dafina@wananchi.com . 

Not later than 21st September, 2012.