Service Advisor

Location:
Nairobi (Industrial Area)

Expected Salary: Kshs.20,000

Industry: Transport

Our client, a motor vehicle dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.

Key Tasks and Responsibilities
  • To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
  • To maximize service sales and profitability by selling core, value added and incremental products.
  • To record accurately vehicle information, refer to service histories and effectively follow- up and prospect customers to secure repeat and incremental business.
Qualifications, Training and Experience
  • Certificate/Diploma in Business management
  • Current knowledge of manufacturer’s warranty procedures and documentation.
  • Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
  • Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
  • Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Wednesday 27th February, 2013.

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