Trianum Hospitality Restaurant Supervisor and Front Desk Agent Jobs in Kenya

Trianum Hospitality is a boutique hospitality consulting and management firm that manages a number of high quality, fully furnished and serviced apartments and boutique hotels in multiple locations across the country.  

We are seeking to fill the following positions:

Restaurant Supervisor

Scope and General Purpose:
 

Overall responsibility to supervise and control the restaurant and bar

Skills and experience:

• Diploma or Degree in Food & Beverage Service or related qualification
• 1 to 2 years experience in a supervisory role in a fine dining restaurant or the F&B department of a hotel or resort is a must.
• Proficiency of Micros, SunSystems, Microsoft Office Excel, Word and Outlook.
• Highly organized and attentive to detail
• Outgoing, pleasant personality

Roles:

• Responsible for scheduling staff work hours, working stations, shifts and other restaurant activities,
• Ensuring that table appointments, including flower arrangements, are impeccable and that tables are set correctly, all stations have their correct mise-en-place. 
• Maintain all areas of the restaurant to appropriate sanitation standards,
• Keep appropriate records,
• Ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions.

Front Desk Agent

Skills and experience:

• Diploma in Front Office Management or related qualification
• Proficiency of any hotel operating systems, Microsoft Office Excel, Word and Outlook
• Prior experience in a boutique hotel or five star hotel will be highly advantageous

Duties:

Reception/Cashiering

• To greet the customer and identify his/her specific reservation.
• To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
• To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
• To update occupancy list and ensure all departments, particularly restaurants, are notified of the tariff entitlements.
• To complete shift handover book with all necessary information to ensure smooth transitions between shifts.

Telephones

• To answer all incoming calls politely and take messages or direct the call accordingly

Guest Relations

• To assist all in-house guests with locating hotel facilities and answer any questions that the guests may have
• To deal with all guests complaints quickly, politely and promptly
• To assist all conference guests with use of meeting room and office machines and equipment as required.
• To ensure that all services utilized are correctly billed in the system
• Perform other tasks as necessary in order to achieve the operational and financial goals of the organization

If you posses the necessary qualification and experience, please send a cover letter and updated CV indicating why you are the most suitable candidate for the role to hr@trianum.co.ke.

Director – Legal & Operations
Trianum Hospitality Limited
hr@trianum.co.ke