9:03 AM
maboko
Assistant Front Office Executive
Ideal candidates should posses the following:-
Minimum Qualifications:
Ideal candidates should posses the following:-
Minimum Qualifications:
Education: Diploma in Hospitality Management; Must have a working knowledge of Fidelio, Opera or IDS.
Experience: A minimum of two years experience in Front Office Operations, additional language ability is a plus.
Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.
Key Responsibilities;
Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.
Key Responsibilities;
- To assist the Front Office Manager in running the department & take charge in his/her absence
- To create a team environment by ensuring effective communication within the team
- Ensure the department runs within the approved budgets – by making sure that up-selling is maximized and costs kept at an appropriate level as required
- To continuously perform on-the job training to ensure hotel standards are maintained
- Supervise checking in & out of guests and overall comfort of the guests, and handle all guest requests and complains
- Liaise with the Sales/Reservations team regarding group bookings, room allocations, room requirements & billing instructions
- To prepare weekly & monthly reports as directed by the Front Office Manager
- Prepare & manage the staff duty roster, grooming, punctuality & their consistent performance
- Any other duty as may be assigned by the Front Office Manager from time to time
Desired Characteristics;
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behaviour
- Be understanding of, encouraging to and friendly with all co-workers
- Be self-motivated and conscious of time management
- Maintain open line of communications with each department
- Openly accept criticism & developmental feedback
- Be available to work a flexible schedule to include weekends and holidays
- Strong leadership skills and practice ‘leadership by example’
Guest Relations Executive
Ideal candidates should posses the following:-
Minimum Qualifications:
Ideal candidates should posses the following:-
Minimum Qualifications:
Education: - Diploma in Customer Relations: Must have working knowledge of hotel management system.
Experience: - A minimum of two years experience in Customer Relations.
Job Role: Reporting
to the Front Office Executive, the Guest Relations Executive will be
responsible for handling all guest requests/ complaints effectively to
ensure complete guest satisfaction
Key Responsibilities;
- To be warm, friendly and courteous to guests
- To check all VIP rooms
- To initiate action on all group bookings and block rooms in the reservation register
- To follow up with the local travel agent for requirements of a group before their arrival
- To maintain appropriate guest history records
- To greet guests on arrival and provide timely assistance at check-in
- To advise the relevant teams/management of all VIP arrivals and also to escort all VIP’s to their rooms
- To report on a daily basis, all views, suggestions/ comments of guests’ met
- To assist guests immediately if they have any problems with the services provided by the Hotel
- To pay special attention to special requests on rooms, services and complaints of house guests
- To promote sales and develop business contacts for the Hotel and the company
- To render assistance to the Front Office team
- To take rounds of the entire Hotel to ensure smooth operation in all areas
- Any other duty as may be assigned by the Front Office Executive from time to time
Desired Characteristics;
- Well organized, able to multi-task.
- Courteous
- Great at customer service and building positive relations with guests and colleagues
- Ability to work under pressure and maintain a pleasant working environment
- Excellent administrative skills & computer literate
- Excellent communication skills
- Strong leadership skills and practice ‘leadership by example’
- Outgoing personality, open minded and flexible. Socialize at required level for this position
- Excellent appearance
To apply kindly follow this link http://bit.ly/12ouW09 and profile yourself before 8th July 2013
