IT Solutions Technician Job in Kenya

Our client, an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service is looking forward to fill in the position of;

Technician - Information Technology Solutions
 

Responsibilities 
 

1. Project Assigned

• Conclusively resolve clients in problems arising in N-Computing, Access points, Server and cyberoam issues problems in a timely manner

2. Internal Operations

• Troubleshoot all hardware and software for users in case of problems and resolve the same.

3. Customer Service

• Respond to any customer queries by directing their issues to the concerned manager and ensuring that the matter is resolved.
• Provide timely and accurate Management Information as agreed or on request
• Perform ICT role in line with the Job Description and in line with the Human Resource’s code of conduct.

Qualifications

• Must have a Microsoft certification
• Bachelors Degree in Business Information Technology / Telecommunication and Information Technology / Computer Engineering / Computer science or a Higher National Diploma in Information Technology
• Extensive certification in Professional Information Technology courses: CISCO, Cyberoam, Dell, HP a MUST
• Minimum 2 years’ Information technology industry experience

Knowledge Requirements

• Project Management and Audit Reviews
• Servers and Networking Systems Design and Integration
• Switching and Routing
• Products Knowledge
• Servers Installation & Configuration.

All qualified candidates should send their applications including three referees, detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com. 

Please indicate your expected salary. 

The candidates should indicate the position applied for in the subject line. 

Only qualified candidates will be considered