Customer Service Supervisor Job in Mombasa Kenya

Job Title: Supervisor – Customer Service Executive
 

Reports To: Senior Manager – Domestic Sales
 

Reporting to them: Customer Service Executives
 

Job Location: Mombasa 
                            
Role Objective: To strengthen the Customer Service Division the incumbent will oversee the company’s service delivery to clients and offer support. The incumbent must be able to sell as well

Duties and Responsibilities

• Supervision of Customer Service Team
• Coordinate with Logistics team on the planning of orders and deliveries.
• Assist where clients have problems beyond the CSE
• Conducting internal analysis of the department by providing data related to Partners’ sales performance.
• Collect external environment data related to market, competition etc on the basis of agreed framework.
• Conduct competitor study to gather competitor information and their activities.
• Meet potential clients and inform them regarding company products.
• Ensure clients have updated price list whenever prices are revised.
• Prepare sales report and share it with the Commercial Team on a weekly basis.
• Take feedback from client on brand awareness, competitors, service quality, etc.
• Collect orders from client and ensure timely payment collection from the customers.
• Discuss client complaints and issues with Team Head and resolve the issues.
• Ensure performance of team including visual merchandisers and key accounts manager are appropriate to achieve company sales targets.
• Manage performance of the Channel Champion/Trade Partner team by monitoring their sales performance

Job Specification

Qualifications (Academic and professionals)

• A degree in Customer Service or any related qualification
• Fully qualified accountant – CPA(K)/ACCA
• Highly energetic, eager to learn and with special attention to detail

Experience

• At least 2 years’ experience in the same role
• Experience in manufacturing industry an added advantage

Knowledge    

• Proficient knowledge of Microsoft Softwares
• Previous experience working with an ERP system
• Customer relationship management

Skills   

• Good interpersonal skills
• Superior presentation and organization skills
• Strong Coaching and leadership skills
• Effective communication skills (both written and oral in English and Kiswahili)
• Time management skills
• Entrepreneurial spirit

Application
 

Only those fulfilling the requirements of the positions should email

• Their Detailed CVs,
• Indicating Your Availability
• Current & Expected Salary

Position closes on the 5th march, 2014
 

On the Subject line clearly indicate “Supervisor – Customer Service Executive”.  

E-mail to: philip@dafinaconsultants.com