Aga Khan Hospital Patient Services Manager Job in Kisumu Kenya

The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, Kenya which is an agency of the Aga Khan Development Network. 

The hospital is part of a network of health facilities in East Africa which include: Clinics, Aga Khan Hospital Mombasa, Aga Khan Hospital Dar es salaam and Aga Khan University Hospital Nairobi.

 It provides medical care to the population of western Kenya region and works with leading clinicians in the country in the management of complex cases.

The Aga Khan Hospital, Kisumu has attained acknowledgment of its quality by achieving ISO 9001:2008 accreditation, ISO 15189:2007 accreditation for laboratory services and is moving towards Joint Commission International Accreditation.

The Aga Khan Hospital, Kisumu has also expanded its services to Kisii, Kakamega, Busia, Kisumu, Bungoma, Kericho, Kitale and Homa – Bay Counties. 

It is seeking qualified candidates for the following position:

Patient Services Manager

Overall Responsibility

• The incumbent will be responsible for coordinating services at the front office, liaising between clinical staff and clients for effective dissemination of information, communicate with clients clearly regarding insurances, policies, payments, clinic appointments and ensuring minimum patients waiting time.
• Coordinate the activities of out-patient departments by working closely with other departmental heads
• Ensure adequate and effective communication between departments and patients.
• Proactively identify and deal with potential issues that would prevent timely and patient centered care.
• Receive patient complaints / department conflicts and investigate the same as promptly as possible.
• Review feedback received from patient satisfaction surveys, suggestion box, verbal feedback e.t.c suggest and implement ways to improve institutional performance.
• Supervise staff in the department.

Requirements

• Degree in Business Administration or equivalent.
• Professional qualification in Customer Care or Public Relations is essential.
• At least five years’ experience in a busy service oriented organization.
• Excellent PR and communication skills.
• Proficiency in Microsoft Office suite.
• Strong analytical and problem solving ability.

Applications including detailed curriculum vitae, names and contacts of three referees, current and expected salary details should be forwarded by 30th October, 2014 to:

The Human Resource Manager
Aga Khan Hospital, Kisumu
P.O. Box 530-40100
Kisumu

E-mail: ksm.recruitment@akhskenya.org