Operations Supervisor and Call Centre Customer Service Representatives Jobs in Kenya

We are a blue chip company. a leader in the ICT sector.

Due to expansion and growth, the following positions have arisen in our organization:

Operations Supervisor

Service delivery requirements include:

• Effective management of the call centre and reception area
• Efficient management of all activities in a very busy banking hall
• Resolution of customer queries
• Improvement and enforcement of processes and procedures
• Staff coaching
• Monitoring overall QA results to identify trends, training and process improvement opportunities
• On-going training and development of staff and on-going liaison with other departments and group companies for effective service delivery
• This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level
• Experience in technology oriented service _rms, mobile telephony, BPO call centres etc will be an added advantage
• The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results
• A University business degree is a pre-requisite

Call Centre - Customer Service Representatives

This position requires someone with telesales and call centre experience, a self starter, a team player and passion for customer service.

Experience at technology oriented service firms; Mobile telephony, BPO call centres, will be an added advantage. The applicants must have excellent oral and written communication skills. A Business Diploma is a pre-requisite.

The position entails

• Providing customers with product and service information
• Answering phone calls and responding to customer requests and orders
• Completing customer call logs and related reports
• Identifying, research, and resolving customer issues using the computer systems & present reports
• Ability to work in any of the operations sections; including call centre, reception, front counter/cashier hall, client liaison and enable desk will be an added advantage

Applicants should submit their CVs to the following email address:

mcarecruitment@gmail.com

Closing date: 28th October 2011

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