Safaricom Desktop Support Engineers Jobs in Kenya

We are pleased to announce the following vacancy in the Service Assurance and Quality Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Desktop Support Engineers
Ref: TECHNOLOGY_ DSE_Oct_2011

Reporting to the Desktop Support Manager, the holder will Provide 2nd level support for IT hardware and software user support for computing.

• Administration and configuration of IT client hardware, software & IP telephony;
• Resolution of request fulfillment and Hardware System administration;
• Retail shops support; Escalate and follow up on unresolved issues to ensure SLA is met;
• Data backups to ensure service restoration in case of any failure;
• Preventive maintenance of user system to maximize service availability;
• Documentation and Policy implementation;
• Generation of accurate, regular and ad hoc reports on time.

Minimum requirements

• Bachelor of Science degree in Computer Science or IT, from a recognized institution or equivalent
• Microsoft certification: MCSE, MCSA, MCITP, ITIL
• CISCO – CCNA
• Nortel
• IP Telephony

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Friday the 14th October 2011.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to:hr@safaricom.co.ke

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