Receptionist and Waiter / Waitress Jobs in Karen, Kenya - Hotel Troy

Receptionist

We are new upcoming hotel located in the Karen area and are looking for a receptionist.

Some key responsibilities include:

Deliver excellent customer service, at all times

Assist in keeping the hotel reception area clean and tidy, at all times

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Administer all reservations, cancellations and no-shows, in line with company policy

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities

Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety

Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment

Provide reports, as required, for housekeepers and management

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

Key attributes

• Able to remain calm under pressure and problem solve accordingly.
• Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
• Must be smart and have a presentable personality.
• Friendly & with outstanding people skills.
• Demonstrate merit and ability in their work performance and results

Academic and work experience

• A diploma in a business related field from a recognized institution.
• Must have excellent computer skills especially Ms excel, Ms word, Email
• Typing skills of up to 50 WPM

Waiter / Waitress

Some key responsibilities include

• Takes food and beverage orders as per Hotel standard.
• Delivers food from kitchen and beverages from dispense bars
• Ensuring customer is fully satisfied and report any issues to manager
• Help in ensuring dining areas are clean and orderly.
• Take customers payments and give back correct change.

Key attributes

• Excellent customer service skills.
• Fun, nice and very outgoing.
• Quick and attentive to customers and their orders
• Well groomed, disciplined and honest at all times

Academic qualifications

• High School diploma

If you believe you possess the above qualifications, send your CV and scanned copies of your certificates to chris@hotel-troy.com.

Only shortlisted candidates will be contacted.