After Sales Development Manager Employment Opportunity

After Sales Development Manager

Ref: RMA/ASD/2

Our client is a major international player in the automotive industry, with a head office in Bangkok, Thailand. 

They specialize in providing essential automotive products and services to economies in transition, and work alongside the development community in emerging and post-conflict markets to provide transport and fleet solutions.

They have earned a reputation in the Asia-Pacific region, and across Central Europe, as the fleet manager’s provider-of-choice for purpose-built vehicles and fleets, and are looking to expand operations into Sub-Sahara Africa, from a base in Nairobi.

Role overview:

• Initially responsible for the assessment of tier 4 markets in Sub-Sahara Africa and the appointment of service-only dealers in managed markets
• Once all dealers are appointed, the ASD Manager will have responsibility for After Sales Development (ASD) of all managed-market dealers and for the effective provision of after sales services across SSA
• Once fleet sales and service contracts are achieved, the ASD Manager will also be responsible for overseeing the planning and effective delivery of the required after-sales services

Roles and Key Responsibilities:

• Appoint service only dealers by:
• Visiting & assessing markets in order to identify potential candidates
• Ensuring potential dealers are aware of all standards, procedures, expectations & investments needed
• Shortlisting & recommending candidates to MD SSA
• Preparing proposals for the OEM
• Coordinating & arranging training
• Ensuring that all processes & systems continue to be utilized effectively
• Advise dealers on how & where they can improve their overall performance
• Ensuring that dealer start-up procedures (mainly CI, parts, tooling & training)  run smoothly and that appointed dealers have all necessary processes in place
• Provide After Sales Development (ASD) services to all managed-market dealers. This includes:
• Monitor and report to MD SSA on dealer performance
• Liaise with RBM’s and MD SSA in terms of dealer’s progress towards becoming full sales outlets
• The effective provision of after sales services across SSA
• Once fleet sales and service contracts are achieved, the ASD Manager will also be responsible for overseeing the planning and effective delivery of the required after-sales services

Qualifications

• Higher National Diploma or similar within the automotive industry.
• A minimum of tenyears’ experiencerunning dealer service workshops is essential.
• Must possess excellent French fluency and written English skills
• Must have an extremely keen eye for detail and quality.  Must possess good IT skills.
• Must have a ‘hands on’, practical mentality, be self-driven and very motivated
• Good working knowledge of KERRIDGE an advantage.
• Must be able to prepare management reports and recommendations and meeting deadlines and targets.
• Possess a ‘think out of the box’ mentality and have good situational awareness skills.
• Familiar with OEM (Original Equipment Manufacture), training, diagnostic and service standards.
• Staff development and mentoring skills essential
• Must be Kenyan Citizen
• Excellent references are essential.

Renumeration and Benefits

The Manager will be provided with :

•     Medical cover for self and dependents
•     30% bonus  upon meeting the set target
•     Mileage allowance
•     Cellphone allowance.
•     21 working days leave.

USD 3600/Gross salary/month dependent on experience, skills and qualifications.

If you meet the above requirements send your CV and application letter below. 

http://byappointmentafrica.com/after-sales-development-manager-job-ref-rmaasd2/

Only short listed candidates will be contacted.