Front Office Receptionist and Bar Man Jobs at Fahari Hotel in Utawala Embakasi Nairobi

Urgently Required

Job Title: Front Office Receptionist
Reports to: Hotel Manager

Duty station: Fahari Hotel - Utawala Embakasi

Key task

Responsible for delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

Duties and Responsibilities

• Deliver excellent customer service, at all times
• Assist in keeping the front office reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and room pricing, to provide information to guests, on request, while maximizing room sales’ opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Provide sales reports and other reports, as required, for housekeepers and management on a daily basis
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

Job specification of Front Office Receptionist

• Diploma or a Certificate in front office  operations from Kenya Utalii College or equivalent
• 2-3 years experience in hospitality industry; specialty in handling front office operations will be desirable
• Customer care skills
• Excellent verbal and written skills
• Excellent interpersonal skills
• Public relations skills
• Numeracy skills
• Self organisation skills
• Attention to detail

Job Title: Bar Man

Reports to: Duty Manager

Duties and Responsibilities

• At the start of a bartending shift, it's important to make sure the bar is clean, wiped down and well-stocked.
• Most bars require bartenders to cut their own fruit used to garnish drinks.
• Take stock of the inventory on a daily basis.
• Make sure liquor, beer, wines and mixers are stocked
• The bartender must keep track of each drink ordered and ring it in the register or enter it in a computer

Job specification of Bar Man

• 2-3 years experience in the industry; Barista knowledge will be an added advantage
• Quick in performance
• Excellent verbal skills
• Excellent interpersonal skills
• Knowledgeable about making cocktails
• Numeracy skills
• Self organisation skills
• Creativity skills

Email your application and CV to: shiberestaurant@yahoo.com stating your expected salary. 

Only shortlisted candidates will be considered for interviews.