Postbank Customer Relations Officer / Cashier Job in Kenya

Postbank is a leading Savings Bank, with a National Branch network, and offering a wide range of financial services. 

We wish to recruit highly competent, proactive and self-driven people to fill the following position within our organization.

Customer Relations Officer / Cashier 

(PB 7)
 

Position Function
 

To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. 

Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
 

Knowledge Skills and Abilities

• Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
• Implementing changes to improve customer service.
• Coordinating and facilitating accounts opening.
• Facilitating the flow of information between the Bank and its customers.
• Ensuring brand visibility within the Branch.
• Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
• Perform cashiering duties
• Custodian of cash and other accountable documents
• Selling the Bank products
• Disseminate information to customers on new products

Qualifications

• Minimum KCSE Level certificate of C+ grade or equivalent.
• Diploma in Business Management/Administration/Marketing/Banking or a business related field from a recognized institution.
• Certificate in Customer Care/Public Relations/ Communication or equivalent.
• Computer literacy and proficiency.
• Excellent understanding and knowledge of operating systems, products and services.
• 2 years working experience in Customer Service or related field

Qualified candidates are invited to submit their applications with a detailed CV through the Postbank website www.postbank.co.ke before close of business on Thursday 7th March 2013. 

Please note that only online applications will be accepted.
 

Please note that only shortlisted candidates who meet the minimum qualifications will be contacted.