Kasarani Sportsview Hotel Front Office Supervisor and Head of Marketing Jobs in Nairobi Kenya

Kasarani Sportsview Hotel wishes to recruit competent and qualified candidates to fill the following vacant positions;

Front Office Supervisor

The job holder will be responsible for all operations of the front desk and guest services including the reservations and the front office.

Duties & Responsibilities: 

• Marketing and promoting the hotel sales by up-selling the facilities & other services provided to all potential customers.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• To be aware of the current room occupancy levels at all times ensuring that all guests are attended to with the utmost courtesy.
• Ability to build a strong rapport with guests and instilling a culture of continuous improvement.
• Ensure guest requests, inquiries and concerns are addressed and met, and completed in a timely manner.
• To ensure that all front desk registrations & administration duties are carried out as per the hotel’s standards.

Required skills and qualifications:

• Diploma or Bachelor’s Degree in Hospitality Management or Front Office.
• At least 3-4 years working experience in a busy Hotel.
• Must be computer literate and have working knowledge of Fidelio systems.
• Ability to give good reports and to communicate effectively with team members.
• Posses’ excellent customer care and have the ability to handle pressure.
• Have good command of the English language both written and verbal.
• Have good organizational skills.

Head of Marketing

The job holder will be required to provide leadership and implement sales and marketing strategies for the Hotel

Duties & Responsibilities:

• Undertake new-product development and market research.
• Develop and execute marketing plans and projects for existing and new products.
• Executing innovative sales and marketing strategies to increase the products market share.
• Analyze sales statistics to determine business growth potential.
• Manage all communications of the hotel to the public with the aim of building and maintaining the hotel’s reputation.
• Prepare budgets for the Sales and Marketing Department.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meeting and showing prospective clients around the facilities.
• Advocating a positive client experience: demonstrating proactive problem solving, investigating complaints and acting on feedback.
• Develops and manages sales forecasts as well as advertising and promotional programs.
• Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation, telephone contact and written communications.

Required skills and qualifications:

• Bachelor’s Degree in Marketing.
• Minimum of 5 years working experience in a similar position.
• Sound knowledge of Sales and Marketing.
• Comprehensive understanding of the hotel business.
• Excellent written and oral communications skills.
• Customer focused and team player.
• Proof of previous sales success.
• Strategic planning skills are an asset.

To apply, send your Application Letter and CV only together with your current and expected salary to hr@sportsviewhotel.com before 30th August, 2013. 

Only shortlisted applicants will be contacted.