Receptionist Trainee Job Vacancy

A leading outsourcing and consulting company has a vacancy for aReceptionist trainee for one of its business centres in Nairobi CBD serving over 100 people every day.

Job Summary
 

To support the receptionist in carrying out front office duties

To assist our visitors, clients and staff efficiently, courteously and professionally in all front office and related functions.

To maintain our standards of service at all times.

To have a thorough knowledge of all front office related matters.

Job Purpose

The front office is the first point of contact for all stakeholders at our business centre. 

The staff at the front office have to reflect our atmosphere and convey a sincere welcome to all customers and coordinate management with staff and clients with business.

General Tasks and Responsibilities

• Practice gracious hospitality and promote goodwill by addressing clients by name, being friendly and helpful to all clients and visitors alike at all times.
• Attending to calls, both internal and external calls according to our Standards.
• Handle any customer problems or complaints in a professional and hospitable manner and report any unusual occurrences and/or requests to your immediate supervisor.
• Ensure the cleanliness and neatness of the front desk.
• Hand over any relevant information with necessary departments and staff.
• Familiarize yourself with the organization’s and its clients’ products and services
• Be flexible in assisting around the organization in response to business and clients demands as well as to any other reasonable duty as requested by the management.
• Attend and participate fully in departmental and company meetings and training sessions as required by your Manager and to implement the given training as well as taking responsibility for your personal development within the company.
• Scheduling of usage of the various leasable company resources
• Sorting and handing out mails delivered to the centre
• Filing, record keeping, general office tasks and undertaking data entry duties
• Comply with the company regulations, policies and procedures as stipulated in the staff handbook, regarding uniform timekeeping, hygiene and general conduct.

Qualifications

• Tertiary level training in a business related field.
• Experience in front office or customer care of a busy organization will be an added advantage
• Computer literacy in Microsoft Office applications and internet usage

Key Competencies

• Should be able to foster and imbibe excellent service values to all relevant staff.
• Excellent communication and presentation skills.
• Leadership Skills. Socially Confident - at ease with meeting people, knows what to say and is quick to establish rapport.
• Quick thinker - is able to think on their feet.
• Dynamic and outgoing - pleasant personality and fosters relationships easily
• Resilient - emotionally restrained, rarely upset by criticism.
• Optimistic - able to keep spirits up despite setbacks.
• Innovative - generates ideas, shows ingenuity, and thinks up solutions.
• Achievement/ results orientated - Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.
• Assertive - will put forward an idea or view despite opposition and without violating rights of others
• Affiliative - shares with and consults others, enjoys working in a collaborative context.

Remuneration

During the mandatory 6-month training period there will be no remuneration. 

However a weekly transport allowance of KES. 2,000 will be offered to the successful applicant.

Deadline

All applications accompanied by a current CV and full length photo should be sent to: nairobifirm@gmail.com not later than 16th August 2013