Ticketing Officer Job in Kenya

Title: Ticketing Officer
 

Reporting To: Customer Service Manager

Purpose of the Job: This position in the airline industry can be considered entry level with an emphasis on previous customer service experience.

Roles:

• Conduct in person/phone sales using ticketing software.
• Issuing of tickets using the ‘’Amadeus’’ ticketing software.
• Ensure that a sale of tickets is efficient and speedy.
• Organize and distribute “will-call” tickets.
• Describe venue layouts and seating locations.
• Call customers to advice of changes and/or cancellations; as may periodically be required.
• Respond to customer inquiries with accurate information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed.
• Must be IATA accredited from a well recognized college/university.

Qualifications:

• Proven customer service experience.
• Proficient in computer and ‘’Amadeus Ticketing Software’’
• Must be IATA accredited
• Friendly, courteous phone ethics.
• Cash management/POS experience required.
• Ability to work in a fast paced, ever changing environment.
• Ability to work alone or as part of a team setting.
• Previous experience with ticketing software an asset. 

Interested candidates who meet the above profile to apply with detailed CVs to: cvs@careerdirections.co.ke or recruitment@careerdirections.co.ke by COB 6th December 2013