Customer Support Executive Job in Kenya

Vacancy: Customer Support Executive 

We are looking for suitable candidates to fill the above mentioned position:
 

Main Responsibilities of the Job:

• Responding of customer enquiries.
• Researching required information using available resources.
• Handling and resolving customer complaints.
• Providing customers with product and service information.
• Processing orders, forms and applications.
• Generation and creation of Management Reports for clients.
• Identifying and escalating priority issues.
• Routing calls to appropriate departments.
• Following up on customer calls where necessary.
• Completing call logs.

Working Conditions

• Hours of work will vary and shift work will be required
• Excellent verbal and written communication skills
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively

Personal Qualities

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities.
• Excellent telephone manner
• Positive attitude
• Excellent personal grooming

Qualifications

• Diploma in Computer related studies from a recognized institution
• Excellent knowledge in computer packages.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous experience in the tracking industry is an added advantage.

How to Apply: If you believe you have what it takes to fill the above position kindly send your resume to customercare@rivercrosstech.com

By 9th January 2014