Glam Spot Limited, a growing company, which specializes in the hair and beauty industry, is looking to recruit a Receptionist to join part of its team.

Job Objective
 
To deliver friendly, efficient customer service.
 
To create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

Personal Attributes

Customer focus
  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers
Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties
Personal integrity
  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times
Team work
  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all level
Professional Qualifications:
  • Minimum of KCSE Certificate
  • Computer proficiency is an added advantage
  • Minimum age of 30 years old.
Job Description
  • Deliver excellent customer service, at all times
  • Assist in keeping the reception area clean and tidy, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Fulfil all reasonable requests from clients to ensure their comfort, satisfaction and safety
  • Report any maintenance issues immediately to management, including all furniture, fittings and equipment
  • Maintain personal knowledge by completing in-house training.
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team.
Interested candidates should email: glamspotgsp@gmail.com

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