Front Office Manager Job in Nairobi Kenya - 5 Star Hotel (KES 130K - 190K)

Our client, a 5 Star Hotel in Nairobi is looking to recruit a Front Office Manager. 

The successful candidate will coordinate and oversee effectiveness of departments and provide the best services. 

He / she MUST have international experience (Dubai, Europe or America preferably).

Key Responsibilities:

• Maximizes occupancy and average rate at all time.
• Closely coordinate room availability with the Director of Sales.
• Maintain a good relationship with travel agents and tour operators.
• Answers inquiries pertaining to hotel policies and services.
• Handle guest complaints professionally.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Participates in yearly forecasting and budgeting with senior management.
• Observes and analyzes competitive hotels.
• Support and determine training programs and prepare an annual training plan.
• Analyse revenue and expenses results monthly.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Ensures daily manager log – book is maintained.
• Monitors credit policies and audits daily credit report on guest rooms where needed.

Qualifications:

• MUST have at least 5 years’ experience in a 5 star hotels.
• A bachelor’s degree in a relevant subject would be an advantage.
• Must be professional, presentable and convey professionalism with excellent people and communication skills.

Education: Bachelors degree
 

Job Type: Permanent
 

Location: Nairobi , Kenya
 

Career Level: Middle Level ( 5+ years experience)
 

Salary: Monthly gross salary: Ksh . 130,000 - 190,000/=(Approx. 1,529 - 2,233 USD) depending on experience

Applications

Please send your up to date CV to: 

hospitality@summitrecruitment-kenya.com
Summit Recruitment & Training, Blixen Court, 

Karen road, Karen.

Deadline: 25th November 2014

Only short listed candidates will be contacted. 

Please indicate in your email which position you are interested in.

Please do not apply if you do not meet the requirements of the job.