Call Center Operations Manager

Base Salary Plus Profit Sharing

Primary Duties:
·       Must be really Networked
·       Use current network to acquire Call Center Business for the company
·       5-7 years of management experience in an inbound/outbound call center
·       Develop and execute against a 1-year plan focused on achieving business
·       Identify the need for, develop and implement changes to policies as needed
·       Identify the need for, develop plans to address, and implement changes to business processes as needed
·       Partner with personnel to pro-actively forecast staffing needs based.
·       Set expectations on performance then monitor and hold direct reports accountable to those expectations
·       Daily reporting on performance metrics, including an analysis of trends that impacted performance and action plan(s) implemented to address those trends
·       Quickly identify and respond to unexpected trends in the business, primarily related to volume, irregular operations or staffing challenges
·       Demonstrate excellent communication skills with internal and external customers
Education Preference:
·       MBA Graduate
HR Manager specializing in Call Center Agent recruitment

Responsibilities:
·       Recruiting Call center agents
·       Experience in Recruiting agents for Outbound Call Center Campaigns
·       5 Years working in a call center especially Call Center handling International Campaigns
Requirements:
·       Candidate must possess at least a Bachelor's/College Degree in any field.
·       At least 5 year(s) of working experience in the related field is required for this position.
To apply, send your CV to lydia@solusone.com by July 29, 2011.

Note: Only resumes with the following will be contacted:

Detailed description of experience, education and salary expectations.
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