Job title: Client Relationship Representative


Position Summary:-


As the first line customer liaison, the primary role is to:-
  • To increase customer retention through renewals
  • To increase the average number of policies per client through cross-selling
  • To handle customers enquiries promptly, efficiently and professionally to fulfill the call centre's expectations and meet the set service and sales target
Duties and Responsibilities:-
  • Contact clients and confirm receipt of renewal notices received before renewal date in line with script
  • Confirm client information and update on CRM.
  • Propose premium financing options to client in line with Company policy for late renewals and recoveries.
  • Cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
  • Record information on reason for non-renewal or complaints
  • Flag follow ups and book appointments with clients
  • Send product information and/or proposal form to clients via email.
  • Advise clients on premium payment options
  • Send mail shot/email broadcast
  • Perform investigation on general queries, complaints and follow up with other supporting departments
  • Actively participate in process improvement meetings as required
  • Prepare daily end shift reports
Education and experience:
  • A degree from a recognised tertiary institution or diploma from College of Insurance
  • Minimum of six (06) months experience in client relationship/customer service
  • Experience in the insurance industry will provide an added advantage
  • Certificate of Good Conduct is a prerequisite
Closing date:- 10th February 2012

Applicants to apply through: www.horizoncontactcenters.com.

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