Service Contract Executive Job in Kenya - XRX Technologies

About XRX Technologies LTD

XRX Technologies Ltd is a leading ICT specialist that offers smart solutions to technological challenges both for business excellence.

We are a Value-added technology Service Provider with strategic intent of providing technology solutions that enable continuous business improvement and value-addition for our customers. 

We achieve this through our people who have technical competence and business acumen, and by incorporating international best practices to provide a high level of service. 

The following are our key divisions

Service Contract Executive

Reports To: Technical Manager- Xerox Division

Nature and Scope of the Position  

• This position is exciting and rewarding. The role will bring leading edge solutions to the Kenyan corporate print and document market.
• The position will have responsibility of revenue and customer retention.

Duties

• Own the Xerox Service contract  sales targets and deliverables
• Identify and qualify prospects within this target market
• Develop and build a client base utilizing proven sales techniques e.g. prospecting, cold calling, lead generation and probing.
• Write proposals and quotations to clients
• Create a large base of service revenue from Xerox Lease  and service contracts
• Public Relations and Marketing to the target market
• Work closely with other managers to ensure the delivery of quality service
• Resolve customer problems when they arise
• Manage debt in respective accounts
• Run with the MIF upgrade program for the low performing,  aged machines
• Keep records of all the Machines in the field and ensure that contracts are renewed on time.
• Liaise with helpdesk to ensure that all customers’ machines on contract are service as scheduled to guarantee 100% contract renewals.
• Work with the Finance department to ensure that all contract customers are billed on time.
• Undertake other duties as may be delegated in the department.

Qualifications 

 
Academic

• Essential: Degree or HD
• Desired: Degree in Marketing or MBA in Sales & Marketing

Experience: 

• Minimum of 1 year in sales position   

Work related skills    

• Experience in telemarketing 
• Experience in consultative approach to selling  
• Experience and success in cold calling 
• “Hunter” rather than “farmer” – this is very much a new business development role 
• Experience in IT Sales in a Service environment.

Personal attributes    

• Positive attitude and willingness to go beyond the normal call of duty
• Quick Learner especially in products spec and benefits
• Ability to build rapport – “warm” to a person and get a person “warm” to them. This is an emotive “trust based” sale
• Highly professional and presentable. Again, the impression and relationship a person can build with the client is key critical
• Numerate – there is a fair amount of discussion of financial IT issues with clients
• Excellent communication skills – both written and oral
• Desire to “push the boat out” and contribute strongly to building a great company. The ideal candidate will have both a) hunger and drive and b) the ability to fit into and work successfully with an entrepreneurial and “can do” team

Please submit a cover letter and curriculum vitae (CV) to the following e-mail address on or before 27th July 2012, only shortlisted candidates will be contacted for interview. careers@xrxtechnologies.co.ke