Telecommunications Customer Support Job in Kenya

Telecommunications Customer Support 

 (6 Months Contract with Possible Extension)

Our client, who is involved in Network planning, Network deployment, is urgently looking to hire 3 Customer support executives.

Requirements:

• Must have  2 years experience as a technical Customer support  in the Telkom Industry
• Should be ready to work 12 hr shifts
• Knowledge and understanding of Customer Service strategies e.g. people, Customer, value adding, efficiencies and KPIs
• Manage relationship with customers and internal teams to deliver services to the customers
• Manage relationship with customers and internal teams to deliver services to the customers
• Good knowledge of telecom industry with preferably good understanding of telecom product specifications Telecom services
• Customer oriented
• Self motivated and Excellent organisation skills with strong attention to detail
• Excellent analytical and specification skills
• Remains calm and focused under pressure
• Excellent Problem solving skills

Education :

• Degree/Diploma in Information Technology, Computer science ,Telecommunications Engineering

Role and Responsibility   ;

• The successful candidate will cater for Customer care interface with network
• Receive tickets from customer care and follow up with relevant sections for resolution and update customer care).
• Liaise with other departments in order to resolve Customer complaints.
• Handle internal network issue escalation on 122 and follow for resolution and update the customer (complainant)
• Will be involved in carrying out roaming daily tests
• ILD daily tests
• Manage relationship with customers and internal teams to deliver services to the customers

To apply send your Application and CV’S Only to monicah.kogi@idp-ea .com not later than Friday the 27th of July 2012 by close of Business whilst indicating your Current and Expected Salary.

Only shortlisted candidates will be contacted