Job Title / Position: Sales Associate
 

Reports to: Sales Manager
 

Department / Division: Sales & Marketing
 

No. of Employees Supervised: 0
 

Main Purpose of the Job
 

Responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets and to ensure risks are kept to a minimum for the company.
 

Main Duties & Responsibilities

  • To provide the Branch Manager with information for strategy development.
  • To build and maintain a portfolio of customers, ensure consistent interaction with them on a timely basis.
  • To offer support, guidance and feedback on potential purchases, based on product knowledge.
  • Assist in floor moves, merchandising, display maintenance and housekeeping, processing & replenishing merchandise and monitoring floor stock.
  • To have complete and thorough understanding of the product ranges carried to be able to communicate effectively to and aid customers in locating the merchandise.
  • Visiting customers on a regular basis to assess product off take, pricing and risk.
  • Assist in completing product price changes.
  • Keeping track of customer credit limits and follow up of customer’s timely payments and to report to management any debtors that seem not to be paying.
  • Keeping all company information, including sales figures, strictly confidential.
  • Completing in an honest and accurate ways, all daily and weekly checklists, paperwork and related company documentation.
  • Assisting in sourcing material and ability to see trading opportunities and communicate the same to management.
  • Participate in year-end inventory and cycle counts.
  • Complete understanding of pricing and proposal models.
  • Maximizes all opportunities in the process of closing a sale, resulting in the taking of market share from larger competitors leading to increased sales turnover and margin for the company.
  • Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.
  • Maintains accurate records of all sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
  • Maintain an awareness of all promotions and advertisements.
  • Maintain professional internal and external relationships that meet company core values.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Maintain personal ability in, and appropriate use of all relevant ICT and other systems within the sales and marketing function.
  • Adheres to all company policies, procedures and business ethics codes.
  • Any other tasks as assigned by the management.

Key Performance Indicators (KPIs)

  • Effective market penetration.
  • Properly coordinated sales and marketing operations.
  • Increased market share, growth and sales volume at competitive prices.
  • Achieved objectives and targets within budgetary allocation.
  • Improved corporate image.
  • No customer complaints.

Education & Experience
 

Academic Qualifications: University Degree
 

Professional Qualifications: Sales & Marketing Certification, proficiency in Microsoft office packages.
 

Experience:  

  • 3 years of relevant product & Industry knowledge / experience & supplier relationship management. 
  • FMCG experience preferred. 
  • Experience in Oracle a plus.

Recommended Age at Appointment: Between 25 – 35 years.
 

Key Competencies:  

  • Possesses a demonstrated ability to communicate with associates and customers; 
  • accurately complete all documentation; 
  • strong understanding of customer and market dynamics and requirements; 
  • proven ability to achieve sales targets within budgetary allocation; 
  • professionalism in dealing with both internal & external customers;
  • a team player; 
  • willingness to travel to meet various customers; 
  • ability to work long & odd hours.

Special Work Environment
 

Office and Field.
 

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com
 

**** Only qualified candidates will be contacted and please DO NOT email copies of your certificates or any other supporting documentation at this time… CV’s only *****

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