Country Field Manager (DRC) Job Vacancy in Kinshasa

Job Title: Country Field Manager

Duty Station: Kinshasa - Democratic Republic of the Congo (DRC)

Recruitment Status: Now Open

Main purpose of the job

• Pro-actively manage the work process via the Field Supervisors to ensure quality data
• The Field Manager is involved in all areas of the data collection process from briefing into Field until it is handed over to be captured on different levels
• To provide support to the Supervisors in terms of:

1. Briefings and telephone help service to supervisors / interviewers
2. Recruitment and Training

• Responsible for the delivery of quality data, on brief, on time and within budget

Key responsibilities

• Effectively manages team of supervisors geographically to ensure an even spread of interviewers and interviews
• Ensure that supervisors are trained and equipped to manage their teams optimally
• Assists the Field Supervisors in training of Field Interviewers and Team Leaders
• Recruitment of part-time project staff: Supervisors, Team Leaders and Interviewers
• Maintenance of field staff data base
• Ensure that Supervisor field teams consist of correct profile to fit the area and enable optimal data collection delivery
• Conducts debriefs of projects into Field
• Manages and evaluates multiple projects from “in field” to “capture” dates and ensure timely feedback / intervention when required
• Field reports submitted accurately and on time
• Collate field status and report on progress in field within specified timelines
• Actions queries within 24 hours
• Implementation and maintenance of field quality controls
• Monitors quality and productivity and ensures ongoing data quality / productivity improvement measures are adhered to / implemented
• Managing and controlling incentives and expenses for the region
• Monitors and controls Field related costs and expenditure for the region
• Organise venues, Field trips, pilots when required
• Liaise with Project Managers re: project requirements
• Timely and accurate submission of project reconciliations
• Arranges / Schedules Field visits
• Responsible for team/people management – performance management, corrective actions, career mapping, leave planning
• Ensure appropriate coaching and mentoring to the Field team
• Motivation and retention of project based field staff
• Drawing of, and timely submission of project estimates to Client Service
• Ensure correct and timely payment of field staff wages
• Drawing up, maintaining and updating of field rate card
• Managing all logistical aspects of projects: photocopying questionnaires, requesting for project monies, despatch of questionnaires to regions / DP Dept., project handover after completion
• MB expects all employees to adhere to the requirements of our quality management system which is certified to ISO20252

Client Service Support:

• Taking client briefs
• Conducting / attending client presentations
• Timely response to client queries / requests
• Feedback to CS in Nairobi
• Following up with the client on unpaid invoices (on behalf of CS and Finance)

Key performance measures

• Delivery of quality data on time, on brief and within budget
• People/relationship management with:

1. Despatch
2. Head of Field Logistics
3. Project Managers
4. Edit Supervisors

• Recruitment and Training of Field teams
• Knowledge of research methodologies and sampling
• Cost Management

Key dimensions of the job

• Ultimately responsible for the smooth running of projects under his/her control
• Ensure compliance in relation to MSRA code of conduct
• Build relationships with field teams
• To work in partnership with Head of Operations / project management to ensure necessary business requirements are being met
• To build and sustain key operational processes and systems to ensure delivery of quality data
• Field reports submitted accurately and on time
• Queries actioned within 24 hours

Important relationships

Internal

• Build a strong working relationship with the Head of Operations, PM & CS
• Work in partnership with project teams
• Management of Field Supervisors

External

• Develop a strong and co-operative relationship with supervisors and interviewers
• Network in the industry / MSRA and other related bodies

Minimum Qualifications/Work Experience

• Minimum 3 years experience in management:

1. Working directly with interviewers / supervisors
2. Managing a small team of people

• Over 3 years experience in fieldwork research management gained from anymarket/social research company
• Minimum college diploma but a university degree preferred
• A post college qualification would be advantageous
• Fluency in English and French both written and spoken is a must
• Working knowledge of the marketing research process
• Excellent numeric skills
• Excellent interpersonal skills
• Above average communication skills both verbal and written
• Knowledge of the MSRA code of conduct

Technical Competencies Required

• Knowledge of the MS Project software would be advantageous but not a necessity
• Working knowledge in Microsoft Office packages:

1. Word
2. PowerPoint
3. Excel

Personal/Behavioural Competencies

• Proven people management skills
• Highly accurate and quality orientated, excellent attention to detail, deadline driven
• Strong organisational skills
• Highly self motivated
• Strong ability to motivate others
• Management skills and the ability to coach, train and built a team
• Willingness to accept accountability and responsibility for data collection deliverables within strict time and quality deadlines and standards
• Receptive to new ideas and ways of doing things
• Able to drive change through the business
• Common sense
• Integrity and high ethical standards
• Excellent written and verbal communications skills
• Well developed interpersonal skills (ability to deal with people of all levels)
• Good negotiation and conflict resolution skills
• Assertive and confident
• Innovative
• Ability to work independently and within a team
• Ability to multitask and prioritise under pressure

Organisation chart

• To report into the Head of Project Management

How to apply

Interested applicants who meet the requirements are encouraged to send their application/CV to nancy.ntinu@millwardbrown.com

The closing date for receiving applications is 23rd July, 2013.