Role title: Quality Control Manager 

Skale function: Market Research - Operations
 
Reports to (name and title): Operations Director

Skale position: 60
 
Location: Nairobi  

Purpose of the role: Take overall responsibility for internal communications and quality controls of Back-check including financial controls of QC wages 
 
Role deliverables:

Department management and communication:
  • Ensure cost-effective resource utilization in Back-check Dept
  • Ensure ongoing improvement of field quality standards through advising appropriately and proactively
  • Liaise effectively with relevant internal departments/managers on omissions and queries
  • Provide regular feedback to manager on dept and bookings
  • Accurately produce and collate all statistical information relating to Data Collection ,quality and productivity
  • Advise on issues relating to capacity and availability in dept bookings
  • Proactively solve problems in dept/display initiative, innovation and proactiveness
  • Effectively manage team; ensure balanced workload; coordinate team activities; monitor performance of staff; take timeous corrective action
  • Address HR issues in teams
  • Identify growth potential/skills gaps and provide or ensure appropriate coaching/training
  • Maintain personal wellbeing and balance and encourage same of team
Admin duties:
  • Ensure accurate and timeous field wages and other claims
  • Ensure accuracy of check-back wage claims and ensure cost-effective resource utilization
  • Provide accurate and timeous stats relating to back-checks and findings
Project-related duties:
  • Ensure efficient, accurate and timeous communications relating to all project booking/traffic flow
  • Ensure internal customer satisfaction with regard to accommodating requests for bookings
  • Liaise with internal clients on any matters pertaining to project bookings/traffic flow
  • Manage internal customer expectations with regard to feasibility of project timings
  • Ensure accurate and timeous bookings of all projects in Support Services Departments
  • Ensure quality standards from Field through back-checks in line with global standards
Key challenges and opportunities
  • Creative and decisive under pressure
  • Acute flexibility and adaptability
  • Manage diversity in a complex context
Scope of the role:    

Number of people reporting into this role: 4 + New Durban positions (Quality control Supervisor, Quality Control Capturer, Assistant Administrator & 2 x Admin temps)  

Manage projects and team on all client accounts supporting the Quality Control and Traffic Department

Client contact: Internal client contact 
WPP/Regional responsibilities: None 
Knowledge and skills required: 
  • 5 or more years’ relevant experience required
  • Advanced computer skills
  • Management experience
  • Must have a working knowledge of the research process and marketing research
  • Must be a graduate
Behavioral dimensions:
  • Self-educator/desire to improve own knowledge and skills
  • A self-starter committed to completing projects
  • Works well under pressure and is deadline-driven
  • Strong logical/analytical abilities
  • Able to work with limited supervision
  • Strong problem-solving and organizational skills
  • Displays good interpersonal and communication skills
  • Has a proactive and progressive (“can do”) approach
  • Highly accurate, detail and quality orientated
  • Willing to accept responsibility and accountability for work
  • Prepared to work overtime should the need arise
  • Willing to adhere to TNS RMS ethics and standards
  • Each employee is expected to demonstrate the Precision Growth values and behaviours in addition to their specific responsibilities: Enquiring challengers, Precise thinkers, Influential advisors, Leading experts.
The cv to be sent to recruitment.tnsea@tnsglobal.com

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