Call Center Agent Job in Kenya

Call Center Agent

Key Responsibilities

• Receive and initiate call center calls.
• Liaise with service providers on service delivery to customers.
• Collect feedback on service delivery and conduct customer satisfaction surveys.
• Manage social media accounts i.e. twitter, Facebook, VIP chat and M-pesa client portal.
• Updating and Managing client database in the system.
• The management from time to time may allocate any other duties.

Qualifications

• Diploma / Degree in any relevant field
• Professional experience of not less than 1 year
• Aptitude and Attitude
• Young, driven, smart and passionate

If you qualify for the position, please send your application letter and CV to recruit@atom.co.ke