Rivercross Tracking Client Account Management Job in Kenya

Candidate should meet the following criteria:

Meeting up with clients and creating a rapport with them.

Responding of customer enquiries.

Handling and resolving customer complaints.

Providing customers with product and service information.

Identifying and escalating priority issues.

Excellent verbal and written communication skills

Superior problem solving skills

Ability to multi-task effectively

Personal Qualities

Strong work ethic

Exceptional customer service skills

Ability to recognize sales opportunities.

Working Conditions: Working Monday to Friday 0800hours-1700hours; One/Two Saturdays a month 0900hours-1300hours.

Qualifications

• Degree in Business related studies from a recognized institution
• Excellent knowledge in computer packages.
• Multi-channel experience is preferred: email/chat/phone
• Experience of 3 years minimum in customer service environments is an added advantage.
• Previous experience in the tracking industry is an added advantage.

How to Apply: 

If you believe you have what it takes to fill this position kindly send your resume to customercare@rivercrosstech.com

By 28th March 2014 by 1100hours.