Silverstone Tyres Customer Service Assistant Job in Nairobi Kenya

Silverstone Tyres (K) Limited, a leading company in the automotive field, seeks to recruit a Retail Customer Service Assistant to be based at the Tyre Centre in Nairobi
 

Job Purpose: To deliver prompt and Quality service to Customers

Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Preparing quotations and Invoices for customers.
• Handle and resolve customer complaints. Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Maintain customer databases
• Perform all other duties and projects as assigned.

Requirements

• Post Graduate Diploma in Public Relations/Front Office Operations.
• 1 – 2 years experience in customer service operations.

If your background, experience and competence match the above specifications, please send us your application quoting the reference to hr@chicafrica.com

Include your current/recent  and expected remuneration and give full contact details of 3 referees.

To be received not later than 28th March 2014.

Only shortlisted candidates will be contacted.