afriQuest Research Centre Call Centre Representative Job in Nairobi, Kenya

Job Title: Call Centre Representative 
 

Reports to: Head of CATI
 

Location: Nairobi, Kenya.

Job Purpose: The afriQuest Research Centre is seeking call centre representatives to join our call center team. 

Duties / Responsibilities: The position entails working on a wide variety of business to consumer market research projects across various markets, on behalf of our clients. 

The main focus and responsibility will be to contact business prospects and conduct market research telephone interviews/Customer surveys using the CATI system and inputting the information you receive onto the system.

Skills/Qualifications:

• Graduate with IT skill set (Able to demonstrate technical skills to support PCs, operating systems and applications).
• Excellent telephone skills.
• Quick keyboard skills.
• Polished verbal communication skills (well articulated speech).
• Ability to engage difficult respondents in a friendly and polite manner.
• Analytical, result-oriented, able to perform under pressure and provide excellent follow up.
• A high level of professionalism.
• Well organised and efficient.
• Handles pressure well.
• Self motivated and energetic.
• Previous call centre experience a plus, but not required.

If you believe you are the candidate we are looking for, please submit your application and CV, detailing your experience for the post and include daytime telephone contacts to: info@afriquestresearch.com.

Applications will not be considered if the cover letter is not attached. Include “Call Centre Representative” in the cover letter and email subject header.

Only short-listed candidates will be contacted. 

Deadline for application: Sunday 20th April 2014, 5pm.