Tracking Business Technical Support Engineer Job in Nairobi, Kenya

Our client in tracking business is seeking to recruit a Technical Support Engineer to join their dedicated team.

Main \ Responsibilities includes:

• Repair and maintenance of all hardware supplied by the company
• Maintenance of records of all devices repaired / serviced
• Testing of all hardware before being delivered to the customer to ensure they are in their optimal working condition
• Responsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.
• Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.
• Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws
• Customer support regarding hardware issue on phone, social media etc
• Carrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitive
• Training users on the operations of the hardware devices supplied by the company
• Handling complains from clients and advising management on the same to ensure proper measures are taken
• Adhering to the stipulated code of conduct when dealing with clients at all times

Requirements

• Higher diploma in Computer Engineering/Computer Science or its equivalent
• At least two (2) years experience in telecommunication industry
• Passion for troubleshooting and resolving electronic faults
• Good interpersonal skill
• Customer service skills
• Fast learner

If qualified kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Technical Support engineer’ on the subject line by 28th November 2014.

Do not attach any certificates.

Only shortlisted candidates shall be contacted