Position Title: On Site Service (OSS) Analyst
 
Department: Finance/ IT
 
Job Summary: The On Site Services Analyst is responsible for handling the day-today ticket flow within the service and for handling routine tasks on the site.

Responsibilities
 
1. Ticket handling
  • Handle tickets in a service-minded way according to Ticket handling process (Prioritizing, Categorization, Solution description and Invoicing).
2. Incident handling
  • Provide support on PC equipment, software and periphery equipment to local end users remotely or at the customer’s location.
  • Act as hands and eyes for other Technical Infrastructure groups.
3. Order handling

  • Responsible for handling the physical gathering of orders and sending out periphery equipment to the customer.
  • Installation handling: Install PC equipment, software and periphery equipment to local end users at the customer’s location according to Asset Management routines.
4. Local Projects and Activities
  • Coordinate/Participate in local projects and activities as required to secure continuity of the business
Requirements:
  • Degree in IT
  • Relevant experience in IT at least 2 years
  • Background or experience in Finance an added advantage
If qualified Kindly Send your CV to  cvs@careerdirections.co.ke by C.O.B 17th Dec 2014 indicating on the Subject line:  On Site Service

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