KenCall EPZ Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country. We provide telemarketing and customer support services to customers in Britain and the U.S.

As we expand, the following vacancies are available that will give you the opportunity to join a team of energetic, enthusiastic and enterprising people who are committed to shaping the future of this industry.

Title: Projects Coordinator
Location: Nairobi, Kenya
Openings: 1

Description

• Project planning and implementation.
• Monitoring of various tasks in different departments.
• Determining and setting up of new client requirements.
• Setting, coordinating, and monitoring project targets for various teams based on client requirements.
• Liaising with clients and management by scheduling meetings and getting updates of various projects.
• Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
• Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
• Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
• Ensuring that all work conforms to the scope of work.
• Regularly conduct briefings, implement status meetings and regular reporting to senior management.
• Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
• Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients

Personal Attributes

• Excellent communication skills; written and verbal.
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Educational and/or Other Requirements/Qualifications

• Undergraduate degree in Business, Projects Management
• Good at multi-tasking.
• Very good communicator in both written and verbal business English
• Able to adapt to a new work environment quickly
• Enjoys working around other people.
• Capable of managing a team.
• Preferably have experience in a Contact Centre.

Title: Inbound International Account - Customer Service Representatives
Location: Nairobi, Kenya
Openings: 50

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:

• Responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers and resolving
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Personal Attributes

• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent communication skills; written and verbal.
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Educational and/or Other Requirements/Qualifications

• MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
• Must have an excellent command of English
• University degree/ College Diploma in a related field
• Preferably have experience in Customer Service in a Contact Centre.

Title: Quality Analyst
Location: Nairobi, Kenya
Openings: 5

Description
 

The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards. 

The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting. 

The Quality Analyst will project a professional image and be a model of excellence for the team.
 

Primary duties & responsibilities:

• Works in conjunction with Quality Assurance Manager and Management team to ensure success of the customer service unit
• Following training, becomes a subject matter expert in client’s benefit programs and processes, as well as with the service center’s identified internal operating processes
• Collaborates with Quality Assurance Manager to identify and recommend efficiencies and process improvements and participates in process improvement initiatives
• Understands call quality scorecard and score guidelines and utilizes to properly evaluate individual calls and transactions
• Assists with call monitoring and evaluation by listening to recorded calls as well as executing simultaneous side by side call review with team members
• Documents each call monitoring session in detail
• Compiles, prepares and analyzes quality reports and performance trends on an identified established basis and makes recommendations for process. Identifies key recurring issues
• Performs periodic consultation sessions with individuals and small groups to assist with individual performance reporting and coaching
• Participates in external and internal calibration and observation sessions to ensure consistency in the evaluation process
• Provides phone support as needed to ensure the success and achievement of required departmental call metrics
• Responsible for accuracy in all documentation
• Creates, implements and updates required quality statistical reports
• Assists in the administration of the QA Rewards & Recognition Program
• Manages assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed
• Works with a high level of Integrity and maintains confidentiality
• Operates with intense dedication to the success of our external and internal clients
• Performs all other job duties/tasks as assigned

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• Minimum 2 years Call Center experience A MUST
• Post-secondary education or equivalent experience
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Quality call monitoring experience preferred
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire agents to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment
• Bilingual a plus

Title: Service Delivery Manager
Location: Nairobi, Kenya
Openings: 1

Description
 

The Service Delivery Manager is an important role within the KenCall Operations management team, the service delivery manager will be instrumental in managing our contact center to achieve our KPIs; the successful candidate will have the opportunity to take ownership of businesses processes, provide guidelines and support to our contact center team leaders and therewith actively contribute to the continued success of our customer operations

Primary duties & responsibilities:

• Manage the daily relationship with the clients
• Identify and communicate areas for continued process improvements.
• Ensure that staff are equipped to meet Service Level Agreements (SLAs) and to achieve all KPIs.
• Provide regular / ad-hoc reporting and manipulate data as requested.
• Manage quality and customer experience together with the Quality Manager.
• Assist in developing policy/procedure documents.
• Manage contact center performance statistics and action appropriately.
• Assist with monthly forecasting.
• Provide detailed reporting as required

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• Business degree preferred
• 2-3 years experience in a call centre environment will be an added advantage.
• Strong analytical, communication and organizational skills
• High attention to detail
• Ability to work and thrive in a multi-tasked, fast paced environment
• Professional work ethic
• Project Management skills
• High proficiency in MS Office tools (Word, Excel, PowerPoint)
• Team player

Title: Team Leader
Location: Nairobi, Kenya
Openings: 5

Description
 

A Team Leader is charged with creating and managing a customer service team of 10-20 people, who consistently exceeds performance goals for responding to customer inquiries. 

The candidate must have broad leadership competencies and the ability to be successful and to help ensure the success of others.

Key Competencies:

• Leadership skills: ability to listen, provide constructive feedback and support to customer service representatives, to develop strong sense of team and develop CSR’s skills
• Team management skills: conflict resolution, being able to manage employees’ expectations, identifying and implementing strategies for building team effectiveness and cooperation, provide encouragement and inspiration to the team, lead cross-functional teams
• Verbal and written communication skills to provide guidance to team members and to handle customer contact from a variety of sources. Ability to communicate effectively through various communication channels with team members, customers and senior management
• Analytical thinking/problem solving skills: to review and act on performance metrics and address problems efficiently
• Knowledge of contact centre business issues: trends, applications, scheduling, project management and ensuring that customer expectations are met
• Knowledge of contact centre business and management processes, including change management techniques and processes as well as innovative approaches to learning and training

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• 2+ years of related Team Leader/Supervisor experience in a call centre - A MUST
• Post-secondary education or equivalent experience
• Customer contact centre experience preferred
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire Benefit Specialists to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment

Title: Contact Centre Agent
Location: Nairobi, Kenya
Openings: 100

Job Profile
 

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Attributes

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Educational and/or Other Requirements/Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

Title: KenCall IT InternshipLocation: Nairobi, Kenya
Openings: 6

Description

We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. 

The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. 

This candidate will also provide IT support to all employees.

Responsibilities

• Troubleshoot, research, and resolve technical problems
• Respond to telephone calls, instant messages, email and personnel requests for technical support
• Document, track, and monitor all problems to ensure a timely resolution
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
• Recommend and schedule repairs, via vendors or hands on.
• Install and configure workstations based on company needs and requirements
• Provide end users support for all LAN- based applications
• Update all IT related inventory
• Installation, uninstallation of software
• Perform other duties or special projects as requested related to area of responsibility
• Moving and Setting up of IT equipment

Personal Attributes

Must have

• Strong work ethic.
• Excellent organizational skills
• The desire to learn and is not afraid to ask questions
• Ability to maintain confidentiality at all times
• Dependable
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently

Educational and/or Other Requirements/Qualifications

• Minimum – IT diploma
• Flexibility to work in shifts including weekend and nightshifts whenever needed.
• Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs, and other computer hardware.
• Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled team.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Only completed applications including an attached CV/Resume will be considered

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Accountant Job in Ndaragua

Accountant - Ndaragua

Salary: Kshs. 22,000 – 30,000

Our client, a reputable company in the hay production business with over 12,000 membership from small scale farmers and more than a 1,000 acres of plantation field is looking to fill the position of an Accountant who will report to the Farm Manager.
 

Job Purpose / Summary:
 

The Accountant shall be responsible for executing systems, procedures and controls in the entire accounting function covering the accounting policies, procedures and control, manner of record maintenance and reporting requirements.
 

Duties and Responsibilities:

• Make payments to suppliers and maintain accounts for creditors 
• Receive and process all invoices, expense forms and requests for payment 
• Oversee the management and preparation of financial statements and management accounts. 
• Assist in preparation of monthly management accounts and financial reports.
• Ensure filing of all payments made and record all financial transactions for easy retrieval and reference 
• Prepare payroll and process statutory deductions of NSSF, NHIF and PAYE and remit as per set timelines 
• Prepare and review detailed budgets for approval. 
• Make regular reports to the board on income, expenditure and any variations from budgets.
• Apply accounting system compliance with generally accepted accounting principles for auditing purposes. 
• Act as the custodian of accounting records, ledgers, revenues and operating expenses 
• To manage and oversee the internal audit process and be in-charge of reviewing accounting and administrative controls
• Oversee clearance of debts and arrears within agreed timelines 
• Ensure all taxation and legislative requirements are complied with at all times. 
• Management of the fixed asset register 
• Demonstrate clear integrity and a sense of ethics and responsibility to the farm and its employees on a daily basis, serving as a model for others 
• Protect organization's value by keeping information confidential.

Required Qualifications 

• Possess a Bachelor of Commerce degree in Accounting 
• Must have a CPA (II) Sec 4
• Minimum 2 years farm management work experience 
• Good Interpersonal skills i.e. Influencing, communication and negotiation skills
• Problem solving and Analytical skills 
• Decisive decision maker.

How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 

Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 15th March 2013. 

Only successful candidates will be contacted.

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Bridge International Academies Human Resource Manager Job in Kenya

Human Resource Manager

Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. 

As of January 2013, Bridge is operating more than 130 academies in Kenya with 50,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100 new academies in Kenya alone in 2013; and aggressive global expansion planned for 2013 and beyond.
 

Bridge utilizes a research-proven, scripted-learning education methodology coupled with big data (all teachers have tablets for instruction, assessment, and data-gathering) to profitably deliver high quality education at less than $6 per child per month.
 

Bridge is a for-profit company that deeply believes that financially sustainable solutions are the long-term answer to development in emerging countries. The Company is backed by top-tier, global venture capital firms including New Enterprise Associates (the largest VC firm in the world), Omidyar Network, Khosla Ventures, and Learn Capital.
 

Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. 

We look forward to getting to know you!

Responsibilities:

• Proactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at academies
• Manage disciplinary investigations and employee grievances; coordinate across departments and participate in field work as necessary
• Counsel managers on candidate selection and ensure that executives and department heads align personnel planning with recruiting strategies
• Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees
• Assess benefit needs and trends; recommend benefit programs to management
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
• Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
• Consider new systems, tools, and processes to improve the ongoing operations of Human Resources
• Manage executive payroll and personal documents
• Work with management to establish correct salary bands and market compensation to determine employee

Qualifications:

• Degree from a top undergraduate institution, preferably with Business Administration and Human Resources course specialization with exemplary academic performance
• 5-10 years of post-undergraduate, full-time work experience in Human Resources in managerial roles
• Work experience in fast-growth, rapid-scale contexts in terms of headcount, particularly with large numbers of field staff

Preferred Experience:

• Excellent management skills; ability to effectively multitask
• Strong adherence to systems and process
• Experience working with a culturally and socioeconomically diverse workforce
• Outstanding written and verbal communication skills
• High energy and enthusiasm level; willingness to do whatever necessary to get the job done
• Microsoft Dynamics NAV experience preferred
• Experience working with Microsoft Office and SharePoint products

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com
 

Only short listed candidates will be contacted

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Bridge International Academies Human Resource Manager Job in Kenya

Human Resource Manager

Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. 

As of January 2013, Bridge is operating more than 130 academies in Kenya with 50,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100 new academies in Kenya alone in 2013; and aggressive global expansion planned for 2013 and beyond.
 

Bridge utilizes a research-proven, scripted-learning education methodology coupled with big data (all teachers have tablets for instruction, assessment, and data-gathering) to profitably deliver high quality education at less than $6 per child per month.
 

Bridge is a for-profit company that deeply believes that financially sustainable solutions are the long-term answer to development in emerging countries. The Company is backed by top-tier, global venture capital firms including New Enterprise Associates (the largest VC firm in the world), Omidyar Network, Khosla Ventures, and Learn Capital.
 

Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. 

We look forward to getting to know you!

Responsibilities:

• Proactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at academies
• Manage disciplinary investigations and employee grievances; coordinate across departments and participate in field work as necessary
• Counsel managers on candidate selection and ensure that executives and department heads align personnel planning with recruiting strategies
• Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees
• Assess benefit needs and trends; recommend benefit programs to management
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
• Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
• Consider new systems, tools, and processes to improve the ongoing operations of Human Resources
• Manage executive payroll and personal documents
• Work with management to establish correct salary bands and market compensation to determine employee

Qualifications:

• Degree from a top undergraduate institution, preferably with Business Administration and Human Resources course specialization with exemplary academic performance
• 5-10 years of post-undergraduate, full-time work experience in Human Resources in managerial roles
• Work experience in fast-growth, rapid-scale contexts in terms of headcount, particularly with large numbers of field staff

Preferred Experience:

• Excellent management skills; ability to effectively multitask
• Strong adherence to systems and process
• Experience working with a culturally and socioeconomically diverse workforce
• Outstanding written and verbal communication skills
• High energy and enthusiasm level; willingness to do whatever necessary to get the job done
• Microsoft Dynamics NAV experience preferred
• Experience working with Microsoft Office and SharePoint products

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com
 

Only short listed candidates will be contacted

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Motor Vehicle Dealer Branch Manager, Service Manager, Service Advisor and Sales Executives Jobs in Kenya

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 

The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities

• Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
• Ensure the Branch meets budgeted targets and yields profitability.
• Provide administrative oversight on business development initiatives at the branch.
• Co-ordinate operations of all departments within the Branch ensuring efficiency.
• Mentor, appraise and review periodic performance of branch staff for higher performance
• Ensure security of company premises

Qualifications

• University degree preferably in marketing
• Minimum of 8 years supervisory experience in a motor related industry
• Demonstrated business development experience.
• Enjoy being measured and judged by financial & administrative performance results

2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.

The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities

• Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
• Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
• Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
• Assign mentor, appraise and review periodic performance of assigned staff.

Qualifications

• University degree or equivalent in Mechanical Engineering.
• Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
• Computer literacy essential

3) Service Advisor

Key Tasks and Responsibilities

• Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
• To maximize service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

Qualifications, Training and Experience

• Certificate/Diploma in Business management
• Current knowledge of manufacturer’s warranty procedures and documentation.
• Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
• Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
• Must be skilled at listening, problem solving and communicating orally.
• A thorough knowledge of cars and repair work is necessary.

4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities

• Implement the company sales strategy
• Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
• Keep abreast of incoming inventory, features, accessories and advice clients accordingly

Qualifications

• University degree preferably in marketing
• Minimum of 3 years demonstrated selling experience
• Computer literacy essential
• Strong communicating skills and able to relate with diverse clients
• Enjoy being measured and judged by financial performance results

Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.

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Motor Vehicle Dealer Branch Manager, Service Manager, Service Advisor and Sales Executives Jobs in Kenya

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 

The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities

• Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
• Ensure the Branch meets budgeted targets and yields profitability.
• Provide administrative oversight on business development initiatives at the branch.
• Co-ordinate operations of all departments within the Branch ensuring efficiency.
• Mentor, appraise and review periodic performance of branch staff for higher performance
• Ensure security of company premises

Qualifications

• University degree preferably in marketing
• Minimum of 8 years supervisory experience in a motor related industry
• Demonstrated business development experience.
• Enjoy being measured and judged by financial & administrative performance results

2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.

The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities

• Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
• Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
• Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
• Assign mentor, appraise and review periodic performance of assigned staff.

Qualifications

• University degree or equivalent in Mechanical Engineering.
• Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
• Computer literacy essential

3) Service Advisor

Key Tasks and Responsibilities

• Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
• To maximize service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

Qualifications, Training and Experience

• Certificate/Diploma in Business management
• Current knowledge of manufacturer’s warranty procedures and documentation.
• Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
• Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
• Must be skilled at listening, problem solving and communicating orally.
• A thorough knowledge of cars and repair work is necessary.

4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities

• Implement the company sales strategy
• Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
• Keep abreast of incoming inventory, features, accessories and advice clients accordingly

Qualifications

• University degree preferably in marketing
• Minimum of 3 years demonstrated selling experience
• Computer literacy essential
• Strong communicating skills and able to relate with diverse clients
• Enjoy being measured and judged by financial performance results

Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.

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AIC Kijabe Hospital Training Coordinator, Carpenter and Welder Jobs in Kenya

AIC Kijabe Hospital is a church based hospital established in 1915.  

Having a bed capacity of 260 beds, we seek to provide excellent compassionate health care, education and spiritual ministry in the name of Jesus Christ summed up with the motto "Health Care to God’s glory!”
 

Located 65 km from Nairobi, we serve a varied range of clientele from all over Kenya and neighboring countries setting ourselves as a regional beacon of hope. 

As a service organization, we recognize that a team of people with great character, compassion and skills are Kijabe Hospital’s most valuable resource.
 

AIC Kijabe Hospital invites application from competent and qualified Christians for the following positions.

Training Coordinator

Purpose: Provide support and coordination to the Kijabe Training Program.

The clinical mentorship program will provide hands-on training for healthcare workers from mission and public institutions. 

Clinical mentorship emphasizes on competency based educational methods.

Duties and Responsibilities:

• Administrative functions:-

1. Office management,
2. Organizing training sessions including venues, accommodation & meals
3. Sending communication to participants and trainers.
4. Ordering for supplies including following up with certification process.

• Attending or calling for regular meetings including relevant stakeholder meetings and action plan follow-up from such meetings.
• Capturing training details in the computer and maintaining appropriate records related to the training; in soft and hard copies.
• Ensure that assessment and evaluation of trainings are conducted and a report of the same is submitted to the relevant authorities.
• Perform training management functions.
• Preparation and submission of monthly, quarterly and annual reports
• Preparation of the Training Program annual budget.
• Maintaining positive relationships with certifying bodies for the training program.

Skills & Knowledge

• Training coordination and administration
• Conducting trainings and meetings involving individuals from diverse locations
• Computer software and databases.

Minimum Acceptable Qualifications:   

• Minimum degree preferably: in Administration or any other related field.
• Computer literate and ability to competently work with training software programs and databases.

Carpenter 

1 Position

Acceptable Qualification: Grade I in carpentry

Welder 

1 Position
 

Acceptable Qualification: Grade I in welding

If you consider yourself fit for the position, kindly send your application and CV to recruit.kh@kijabe.net on or before 18th March 2013.

To view detailed positions descriptions and to apply, please visit www.kijabehospital.or.ke careers page.

Only short-listed candidates will be contacted

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Programmer Job Vacancy in Kenya

Programmer

Our client urgently seeks to recruit suitable persons to fill the above vacancy.
 

Minimum Requirements

• Bachelor’s degree in Information Technology, Computer Science or any other related degree.
• Training in programming and software development
• 3 years experience with web application programming including:
• Basic design of web pages using
• Exposure to Search Engine Optimization (SEO)
• Understands the principles of software development life-cycle, including the agile development methodology
• Can demonstrate well written project reports in English
• Ability to setup and maintain servers
• Knowledgeable in relational database technologies
• Can demonstrate ability to learn new technologies and grasp new concepts quickly

If you meet the above minimum requirements, kindly send us your cv(INCLUDE YOUR CURRENT AND EXPECTED SALARY) to,

Recruiting Manager,
Frank Management Consult Limited,
P.O Box 5351-00200,
Nairobi.
 

Emails: info@frankmconsult.com/frankmconsult@yahoo.com

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Food for the Hungry HTC Counsellor Job in Isiolo Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian relief and development agency seeks to fill the following open vacant position in Isiolo Tumaini clinic.

Job Title: HTC Counsellor
Duty station: Isiolo
Reports to: Project coordinator
No. of positions: One
Application closing date: 25th March 2013

Duties and Responsibilities

• Provide HTC services at the facility as per national HTC guidelines and quality assurance
• Coordinate with field team to provide HTC outreach services.
• Provide post counseling follow-up to positive clients to ensure they are enrolled in care.
• Provide adherence counseling to the clients on treatment
• Liaise with DASCO to ensure continues supply of test kits to the facility.
• Work with Nutritionist to identify most needy cases for supplemental nutritional support
• Coordinate posttest club activities and facilitate weekly meetings, in coordination with social worker.
• Assess and complete Counseling Screening form for new patient, Complete Counseling Follow up form for return patient.
• Write reports with respect to department activities weekly, monthly or as required

Qualifications / Experience (Minimum)

• Be in possession of a Kenya Certificate of Secondary Education (KCSE).Trained HTC counselor by NASCOP or other institution recognized in HTC training.
• Registered with NASCOP as HTC counselor
• Minimum of 2 years HTC counseling services , experience in HBCT  and adherence an advantage
• Knowledge of computers   especially MS Word and MS Excel desirable

Interested and qualified candidates should send their applications (clearly indicating their current or expected salary), updated CV with three referees, day telephone contacts to: 

Human Resource Manager, 

FH Kenya, 

P.O. Box 14978-00800 

Nairobi

Email address: hr_fhkenya@fh.org 

OR drop them at our Nairobi office (Life ministry center, 3rd floor Jabavu Road, Kilimani next to Kilimani police station) 

latest by25th March 2013.

These are urgent positions and applications will be shortlisted as they are received.  

Shortlisted applicants will be invited for interviews within a short period of time.

NB: Only shortlisted candidates will be contacted.

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Food for the Hungry Nursing Officer Job in Isiolo Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian relief and development agency seeks to fill the following open vacant position in Isiolo Tumaini clinic.

Job Title: Nursing Officer
Duty station: Isiolo
Reports to: Project coordinator
No. of positions: One
Application closing date: 25th March 2013

Duties and Responsibilities

• Assess patients and clients and establish health care needs daily and as necessary.
• Plan health care interventions daily and as necessary, and implement.
• Diagnose simple common health conditions, prescribe, and administer treatment.
• Provide appropriate healthcare service; e.g. immunization, PMTCT, ante-natal care, administration of treatment, dispensing drugs, etc.
• Provide health education and counseling to patients and clients on identified health problems and socio-economic issues related to their health.
• Refer patients and clients appropriately.
• Evaluate healthcare outcomes to patients/clients and write individualized report.
• Maintain records on patients/clients personal and health condition/care data.
• Keep clinical environment tidy and safe.
• Ensure efficiency and safety of assigned nursing commodities.

Qualifications / Experience (Minimum)

• Hold a Diploma or a Degree in Registered Nursing/ midwife from a recognized nursing training institution and in possession of a registration certificate issued by the Nursing Council of Kenya
• Is in good professional standing with the Nursing Council of Kenya
• At least three years’ experience working in a busy ANC/PMTCT and HIV and AIDS comprehensive Care Centre (CCC) setting.
• Additional training as VCT/HTC counselor, Nutrition and Computer literacy will be added advantage.

Interested and qualified candidates should send their applications (clearly indicating their current or expected salary), updated CV with three referees, day telephone contacts to: 

Human Resource Manager, 

FH Kenya, 

P.O. Box 14978-00800

Nairobi

Email address: hr_fhkenya@fh.org 

OR drop them at our Nairobi office (Life ministry center, 3rd floor Jabavu Road, Kilimani next to Kilimani police station) 

latest by 25th March 2013.

These are urgent positions and applications will be shortlisted as they are received.  Shortlisted applicants will be invited for interviews within a short period of time.
 

NB: Only shortlisted candidates will be contacted.

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NGO Jobs in Isiolo Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian relief and development agency seeks to fill the following open vacant positions:
 

Job Title: Hygiene Promotion Officer
Reporting to: WASH Coordinator
Time sheet:  85% of time spent in the field 
Contract period: 22 months
Job location: Isiolo field office
Closing date for application: 23rd March 2013

Job summary
 

Under the leadership of WASH Coordinator, the Hygiene Promotion Officer will take participation in all aspects of design implementation and monitoring of community WASH project and ensure that hygiene and sanitation promotion activities are effectively and timely delivered to target groups 

Responsibilities

• Conduct needs assessments and studies in order to identify hygiene and sanitation practices and WASH-related health risks and priorities in target communities and institutions including health facilities.     
• Implement hygiene promotion activities appropriate to the context to ensure that technical and social aspects of water and sanitation programming are integrated.
• Train Community Health workers, Water User Management Committees, School Management committee and, WASH Management Committees and Community volunteers on management & hygiene messages.

Qualifications, Experience, Skills and attributes

• Degree in Public Health/ Environmental Health or higher Diploma in Public Health, Environmental Health holders with extensive hygiene and sanitation training and experience will also be considered.
• Minimum of 3 years relevant work experience, previous experience in WASH programming in ASAL areas.
• Knowledgeable and competent in participatory approaches applied in community hygiene and sanitation promotion like PHAST, CLTS and School WASH approaches.
• Excellent verbal and written communication skills including report writing skills.
• Strong interpersonal skills and ability to establish and maintain effective working relations with a team and ability to work with culturally diverse groups of people
• Ability to travel and work in difficult conditions and under pressure.

Job Title: WASH Capacity Building Officer
Reporting to: WASH Coordinator
Time sheet: 90% of time spent in the field 
Contract period: 22 months
Job location: Isiolo field office
Closing date: 23rd  March, 2013

Job summary
 

Under the leadership of WASH Coordinator, The WASH capacity building Officer will mobilize communities and take active role in needs assessment and conduct community trainings. 

Responsibilities

• Conduct community consultations and mobilization activities with target communities to effectively participate in WASH project activities.
• Conduct needs assessment and determine training gaps
• Facilitate formation and capacity building of Water user groups, registration of the same and training of health facility WASH management committees. .
• Identification, formation and training of functioning community structures to manage community water supported projects.
• Conduct regular project data collection.
• Promotes the use of proven tools, approaches and participatory methodologies in relation to the cultural background of the project participants.
• Keeps records and monitoring/follow ups of all the community action plans (CAPs)
• Compiling monitoring and training reports.
• Ensure optional problem solving mechanisms related to community participation in implementation of project activities.
• Liaise with the other Water and Sanitation staff to draw work plans and progress reports

Qualifications,  Experience, Skills and Attributes

• A Bachelor’s Degree in Social Work or Community development.
• At least 3 years relevant experience in facilitating community WASH projects
• Knowledgeable and competent in adult learning and participatory approaches applied in community trainings and sanitation promotion like PLA, CLTS and CTC.
• High level of attention to details in all aspects of work responsibilities
• Ability to work as a member of a team and to perform a variety of tasks simultaneously.
• Excellent communication and interpersonal skills.
• Good report writing skills.
• The ability to work on his/her own with minimal supervision across multiple projects  
• Proficiency with Microsoft Office computer software.

Interested and qualified candidates should send their applications (clearly indicating their current or expected salary), updated CV with three referees, day telephone contacts to: 

Human Resource Manager,

FH Kenya, 

P.O. Box 14978-00800 

Nairobi

Email address: hr_fhkenya@fh.org 

or drop them at our Nairobi office (Life ministry center, 3rd floor Jabavu Road, Kilimani next to Kilimani police station) 

latest by 23rd March 2013.
 

These are urgent positions and applications will be shortlisted as they are received.  

Shortlisted applicants will be invited for interviews within a short period of time.
 

NB: Only shortlisted candidates will be contacted.

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BPO / ITES Business Development Manager Job in Nairobi Kenya

Business Development Manager
 

Location: Nairobi
 

Industry: BPO / ITES
 

Our client, a global leader in BPO/ITES is looking for a Business Development Manager. 

The position calls for a dynamic, enthusiastic and a hardworking individual with extensive experience in team management.
 

Key Tasks and Responsibilities

• Implement, develop, present and report to the Board on progress against the strategic and annual business plans, policies and strategies on a regular basis
• Develop, lead, manage, motivate the Management Team as well as manage resources efficiently and effectively to achieve the company’s objectives
• Take a leadership role in establishing or developing the company’s culture and values
• Heading the Technical Support Department & leading a team of 10 system & printer engineers and providing backend support for Administration of the Hardware & Networking Systems
• Monitor system usage and response, perform system and database backup, developing a secure transaction framework, perform installation of operating systems and upgrades.
• Providing advanced technical support to end users, ensuring high uptime & organizing technical presentations/exhibitions
• Responsible for the overall financial and commercial personnel management
• Responsible for the implementation of marketing, policies and strategies
• Responsible for the overall implementation, maintenance and running of the Annual Business Plan

Qualifications, Training and Experience

• A Degree in Business Management or its equivalent
• A strong IT background
• 3-5 years in Senior Management position
• Strong analytical skills
• Strong knowledge of Human Capital Management
• Good interpersonal, communication and co-ordination skills

To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Friday 16th March, 2013. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line. 

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Editors, Account Managers and SEO Article Writers Jobs in Kenya

1. Freelance Web Content Writers 

20 Positions

We are a  team of dedicated content writers and are looking to add a few more freelance writers into the team.  

To join our dedicated writing team you should be able to;

• Write short articles (350-500 words) using excellent grammar.
• Meet deadlines on a daily basis
• Write original non-plagiarized content
• Be reachable on phone or through email during the day
• Experienced content writers  have a higher chance of getting the job

Diploma holders who have studied journalism/English/ Literature and have a flare for words and an eye for detail are highly welcome

Apply with your CV and a sample SEO article(if any).

Start Date: Immediate

2. We are also looking for 2 talented account managers in Nairobi.

We prefer to work with people who currently reside in Nairobi.

Qualifications

• University/diploma graduate preferably in English/Literature.
• Some experience in managing people will be a plus.
• Good understanding of how the Internet works
• Good leadership skills
• Ability to work under little or no supervision.
• Ability to work in a fast paced environment and meet strict deadlines.
• Born again christian has a higher chance of getting the job.

Responsibilities

• Supervising writers.
• Internet marketing.

Starting salary: Ksh.20,000 per month.

Start date: Immediate

3. Proofreader / Editor 

5 Positions

We are also in need of a proofreader/editor to check the work from the writers to ensure it is flawless and adheres to the instructions.

Apart from proofreading the successful candidate is expected to work in liaison with the account manager to ensure that all articles read well and are returned to the client within the stipulated time lines.

Apply with your CV.

Good English grammar skills are a must.

Start Date: Immediate

Apply to veritablewriters@gmail.com 

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Sanergy Accounts Payable Clerk Job in Kenya

Job Description: Accounts Payable Clerk

Department: Finance Department                       

Company Description

Sanergy is a social venture that aims to build a sustainable sanitation network throughout Nairobi's slums, by creating a network of local entrepreneurs who run small-scale sanitation centers. 

It is our goal to provide affordable, accessible and hygienic sanitation services to individuals, thereby making a valuable contribution to their communities. 

Under the Fresh Life brand, we have launched our first toilets in Nairobi and plan to expand rapidly during the upcoming months.

Role & Responsibilities:

The Accounts Payable Clerk (APC) will be responsible for co-ordinating the payment activities of the Finance Department at our Mukuru office.  The APC will provide assistance to the Finance department including Accounts Payable, Petty Cash, Staff Reimbursements in support of Procurement and Warehouse activities ensuring compliance with policies and procedures of the Finance department and Sanergy.

Responsibilities include executing day-to-day transactions for the payment of suppliers for goods and services received, maintaining and disbursement of petty cash, reconciliation of petty cash and staff reimbursement ensuring proper authorization, documentation and filing of all documents. 

Description
 

Key duties/responsibilities of the Accounts Payable Clerk shall be to:
 

Pay vendors, including;

• Scheduling and preparing payments to suppliers and service providers
• Resolving purchase order, contract, invoice, or payment discrepancies and documentation
• Ensuring credit is received for outstanding memos
• Issuing stop-payments or purchase order amendments
• Reconciling processed work by verifying entries and comparing system reports to balances.
• Preparing entries to charge expenses to accounts and cost centers by analyzing invoice/expense reports, liaising with procurement and warehouse officers recording entries.
• Organizing and maintaining documentation for filing by Finance Department at head office
• Maintain cheque register for all cheque payments.

Maintain petty cash, including:

• Disbursing petty cash for small items required by facility and field staff following approval and standard operating procedures of Finance Department
• Obtaining and retaining all appropriate documentation for petty cash purchases
• Verifying all documentation received
• Reconciling daily petty cash follows up and resolves any discrepancies
• Preparing entries to charge expenses to accounts and cost centers by analyzing invoice/expense reports, liaising with procurement and warehouse officers recording entries.

Prepare staff reimbursements, including:

• Reviewing staff reimbursement claims and receipts to ensure completeness, accuracy and appropriateness
• Preparing and organizing expense reimbursement reports and receipts for review by Finance Manager
• Resolving any discrepancies with staff claims
• Preparing payment of duly approved staff reimbursements
• Prepare entries to charge expenses to accounts and cost centers by analyzing reimbursement reports, recording entries.
• Reconcile processed work by verifying entries and comparing system reports to balances
• Organize and maintain documentation for filing by Finance Department at head office

Other Duties, including:

• Verifying vendor accounts by reconciling monthly statements and related transactions
• Maintaining ledgers by verifying and posting account transactions for accounting of transactions
• Maintaining reports for sales taxes by calculating requirements on paid invoices.
• Proactively looks for operational efficiencies and policy and procedural enhancements to improve internal controls
• Work closely with the Procurement Office, Warehouse Staff and Finance Manager to ensure smooth operation of all finance and accounting matters in Mukuru office
• Help develop and maintain the file system and procedure manuals
• Maintain supplier relationships with Procurement Coordinator

Requirements/Qualifications

• High School Graduate
• Minimum of CPA 1 Qualifications.
• At least 1 year of experience working within a finance or accounts department
• Good understanding of accounting processes and procedures
• High Proficiency in Computer software including Office and Google applications, familiarity with professional accounting, payment tracking or enterprise resource planning software a plus
• Exceptional organizational skills with proven ability to prioritize competing deliverables
• Strong interpersonal and communication skills
• Proactive, team player with demonstrated resourcefulness and problem solving capabilities
• Honest and high degree of integrity.
• Willingness and ability to work under pressure
• Enthusiasm for working in a unique, dynamic, fast-paced Start-Up environment

If you are interested, please send your application online

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Academic Writers Wanted for Kenyan Jobs

A leading writing house intends to hire academic writers on long term basis having minimum graduation level education from leading universities and writing experience to work with us on long term basis. 

You must be familiar with academic writing, different type of referencing particularly Harvard Referencing and APA Referencing System and must be able to produce plagiarism free work within the stipulated deadline.

We require academic writers in the field of Accounting, Finance, Business and Management. 

We will provide good working environment and attractive benefits to the right candidates. 

Please bid with your samples of work, detailed and CV

We are an equal opportunity employers and workers from all genders are encouraged to apply with full confidence. 

Our only preference is top quality work and meeting the client deadlines.

Good remuneration

Send your CV and samples to creativewriterskenya@gmail.com

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UoN UNITID Fellowship Program Feasibility of Projects Assessment Expression of Interest

University of Nairobi
 

Expression of Interest (EOI)

The University of Nairobi in collaboration with the University of Washington has been supporting the Kenyan National HIV response through the UNITID FELLOWSHIP training program; the program is funded by the President’s Emergency Plan for AIDS Relief (PEPFAR) through the Centers for Disease Control and Prevention (CDC). 

The University of Nairobi wishes to invite expression of interest for consultants to conduct external review of the UNITID fellowship program and give recommendations on the following:

1. The feasibility of Fellows projects and relevance to the needs of host institutions

The Consultants should

• Be independent with no prior involvement in the program,
• Have proven experience in conducting evaluations of public Health programs,
• Be familiar with capacity building needs in public health especially in HIV/AIDS,
• Have experience in conducting and evaluating adult training programs
• Have good communication, analytical and report writing skills

The eligible firms should satisfy the following minimum conditions:

• Certification of Incorporation
• Trading license
• Company Profile and qualification of key managers, consultants and directors.
• Previous Consultancy work with comparable institutions.
• Audited accounts for the last 3 years.
• Three major Clients in the last 3 years.
• VAT compliance
• Company brochures.

The Expression of Interest (EOI) documents in plain sealed envelopes marked “Expression of Interest for External Outcome Evaluation of the UNITID Fellowship Program’ should be hand delivered to:

The Principal Investigator – Prof. James Kiarie
UNITID  Fellowship Program
c/o University of Nairobi Institute of Tropical and Infectious Diseases
KNH grounds
P O Box 30197‐00100 

Nairobi.

The expression of interest (EOI) Documents Must be hand delivered  on or before March 22nd  2013

The UNITID Fellowship Program reserves the right to reject EOI in whole or in part. 

Canvassing will lead to automatic disqualification

---------------------------

External Review for UNITID Fellowship Training Program

Terms of Reference

Background
 

---------------------------

The University of Nairobi (UoN) in collaboration with the University of Washington (UW) has been supporting the Kenyan National HIV response by strengthening program capacity through a fellowship training program. 

The UoN in collaboration with UW through the Institute of Tropical and Infectious Diseases (UNITID) established the UNITID FELLOWSHIP PROGRAM in 2008 funded by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) through the Centre for Disease Control and Prevention (CDC). 

The training focuses in three tracks:
 

1) HIV Science, Epidemiology and Program Management
 

2) Health Informatics
 

3) Health Economics

There are 2 main forms of the training offered by the program

a. Short courses: Health care providers of various cadres are trained in courses which run for five to ten days. The courses provide trainees with specific skills that they can apply in day to day management of HIV care and prevention programs.

b. Fellowship training: This is a two year full time skills based training that equips trainees with broad skills required to manage large HIV programs. The training has several components

a. Didactic in class training: For 2 months in the first year all fellows receive classroom training on core courses in the University of Nairobi Campus. This training is by

UNITID faculty and invited resource persons. For 4 months spread through the first and second year fellows receive classroom training on specific tracks in small groups of 3‐5 fellows specializing in the same track. The training involves group discussions, site visits to selected implementation sites and assignments. This provides basic theoretical grounding of all fellows in the 3 track areas and advanced theoretical knowledge for fellows in their track of specialization.

b. Didactic web cast training: For 2 hours every week for 30 weeks fellows receive webcast lectures from the University of Washington faculty. This training involves extensive pre class reading and assignments. This enhances the basic theoretical rounding of all fellows in the 3 track areas

c. Attachment in host institutions: Fellows are posted to selected host institutions where they participate in activities of the host institution. While at the Host institution they are given mentors who mentor to help them learn from the host institution and a University supervisor to ensure that the hosting facilitates learning.

d. Project: In the 2nd year of training fellows carry out a funded project to build capacity of the host institution, gain experience in project implementation and apply concepts that they have been trained in. The project is developed by the fellow in consultation with their supervisor in UNITID and their mentor at the host institution.

Purpose of the Review
 

The purpose of the outcome evaluation is to perform an evaluation of the overall fellowship program in terms of its inputs, processes, outputs, impact and efficiency.

Specifically the external review will evaluate whether:

1. Fellows projects feasible and relevant to needs of host institution

Key Questions to be answered
 

At the end of the evaluation the consultants will be expected to give direction for the fellowship program in the following areas:

a) What are the areas of weakness and strength in the program?
 

b) What are the priority strategic next steps in development of the program?
 

c) What should our “metrics” of success be?
 

d) In what ways can the program address the capacity building needs for HIV Programs?
 

e) What sustainability measures can be put in place?

Methodology
 

The consultant will be expected to gather information through

• Review of documents
• Interviews and discussions with trainees, trainers, managers and other stakeholders
• Site visits.

Review report
 

At the end of the review the consultant will present the findings to meeting of stakeholders then submit a report of approximately 5,000 words structured as follows:

(I) Executive Summary
 

(II) contents page
 

(III) Background of the Program
 

(IV) Findings
 

(V) Conclusions
 

(VI) Recommendations
 

(VII) Appendices

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Call for Consultancy to Conduct a Baseline Survey

Call for Consultancy to Conduct a Baseline Survey for the "Improving Maternal and Child Health in Greater Mandera County, North Eastern, Kenya" Project

Reference Number: IMP-02-CN-1603

Health Poverty Action works with some of the poorest and most marginalised communities in Africa, Asia and Latin America, often in very difficult environments.

We work to enable these communities to achieve improvements to their health, promoting this as one of their fundamental human rights.

In June, 2012 HPA received funding from Department For International Development (DFID) to implement an MCH project in Mandera County, North Eastern, Kenya. The project will be implemented in close partnership with the local NGO, Emergency Pastoralist Assistance Group (EPAG) and the Ministry of Health

The overall objective of the project is to improve maternal and child health (MCH) outcomes for marginalized pastoralist communities in Mandera, Kenya towards the achievement of MDGs 4 and 5.

The objectives of the baseline survey include

1) To determine the current levels of knowledge, attitudes and practices of community members in the greater Mandera County in the areas of maternal and child health (MCH) including immunization, maternal health emergencies, Harmful Traditional Practices (HTPs), HIV/AIDS, TB  and other STIs, 

2) To collect data relating to the indicators in the project log frame, that will be used to monitor the project, and 

3) To determine the status of indicators relevant to the target health facilities, located in the greater Mandera County

Qualified consultants/firms are invited to download the detailed ToR from www.healthunlimited.or.ke for the task and submit technical and financial proposals to consultancies@healthunlimited.or.ke.

Please indicate the reference number of the Call for Consultancy IMP-02-CN-1603 in the e-mail subject line

The deadline for submission of technical and financial proposals is on 15th March 2013.

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Tour Officer / Tour Consultant Job in Kenya

Tour Officer / Tour Consultant
 

Diploma in tourism management & hospitality
 

A degree is added advantage
 

Good communication and analytical skills
 

Duration 4  months
 

Work under minimum supervision
 

Must be computer literate
 

To Apply
 

Send your c.v and academic credentials : info@sixcontinentstoursandsafaris.com
c.c sales@sixcontinentstoursandsafaris.com

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IUCN Drylands Programme Officer Job in Nairobi, Kenya

The International Union for Conservation of Nature, IUCN is the world’s oldest and largest global environmental organization. 

IUCN operates through regional offices including the Eastern and Southern Africa Regional Office (ESARO). 

ESARO has the following programme in fulfilling its inter-sessional goals: Drylands Programme, water and wetlands programme, forest programme, business and biodiversity programme and conservation areas and species diversity programme. 

The above vacancy falls under the regional drylands programme.
 

The goal of the ESARO drylands program is that “Dryland landscapes are sustainably managed to protect biodiversity and contribute to local livelihoods and national economies”. 

IUCN will use its influence to encourage and assist societies to promote good governance and to respect local knowledge to ensure that dryland ecosystems are sustainably managed. 

To protect Drylands Biodiversity, IUCN addresses the underlying constraints to effective natural resource governance, builds the institutional capacity for sustainable natural resource management, and supports access to markets for the products of sustainably managed drylands. 

IUCN emphasizes building the capacity of local environment and development partners, empowering natural resource managers, and enabling them to influence policy processes that will lead to sustainable investment and resilient livelihoods
 

IUCN is therefore inviting applications from suitably qualified candidates to fill the following position:
 

Position: Programme Officer, Drylands
 

Location: Nairobi, Kenya
 

Local Recruitment
 

The detailed terms of reference for the above vacancy is available at: http://www.iucn.org/involved/jobs/
 

Applications:
 

Applicants are asked to submit their CV in English and a supporting letter of motivation along with the names and contact details of three referees, one of whom should be a recent employer by e-mail before 18th March, 2013: IUCN Eastern and Southern Africa Regional Office Email: earohr@iucn.org 

IUCN is an Equal Opportunity employer
 

Only shortlisted candidates will be contacted

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