Telkom Kenya (Orange) Marketing Manager Job in kenya

Department: Marketing planning

Sub-department: Performance management

Reporting to the position: Planning & Performance Marketing Manager

Role Purpose

Market Intelligence & Research Manager is a senior position leading the Company’s market intelligence & research programs.

Will lead the capture, summarization and distribution of Market Intelligence obtained across several areas of the company to better inform product development, business development, and marketing activities.

The role includes developing processes, selecting and analyzing appropriate resources, and administering a systematic approach to data gathering, consolidation, and dissemination

Key Responsibilities

1. Responsibilities/Execution activities

1.1. Define marketing plans & Roadmap for all marketing activities

% of work time: 30

• Contribute to building and implementing the Business Intelligence Strategy, Goals and Initiatives for Inside Sales with a focus on potential market opportunity, market penetration and customer valuation models.
• ensure a consistent, holistic view of the market
• ensure adoption of consistent process/methodologies/source data (modeling, assumptions, use of external data sources)
• review findings and share best practices
• leverage best-in-class research and participate as appropriate on any company wide research projects/initiatives/task force.

1. Ensure the business especially the Network Deployment staff is provided with timely information.
2. Involved in the Analysis of useful information on Kenya demographic data and subscriber projections used in network planning/budgeting.

• Manage Market intelligence through internal research & externally acquired research from research agencies
• Developing Marketing Plans in line with strategy and directing activities of rollout with Network team; related to trends, market segments, or competitive scenarios

1.2. Budget and Planning; Business Analysis for Revenue Growth

% of work time: 30

• Manage growing needs for primary research to inform product development and marketing decisions.
• Coordinate (in partnership with the requesting team/department) primary research projects and align research methodologies with needs. Guide research design and structure.
• Specify vendor partners, bid projects, manage vendor relationships, liaise with vendors.
• Manage the acquisition of information, stimulus materials and input from internal constituents.
• Ensure research projects are conducted on schedule and on budget.
• Conduct needs analysis and develop solutions for collecting & aggregating proprietary market and competitive intelligence data through existing customer-facing channels and data sets, including sales calls, business development meetings, account manager discussions, customer care database, WG consulting team, etc.

1.3. Financial Management, Budget Monitoring, Forecasting and Reporting

% of work time: 20

• Manage Market Intelligence budget, Track related expenditures, Ensure we are spending on high-return reports and truly useful data.
• Monitor the deployment of all agreed Products and services.
• Ensure internal collaboration, team work development and implementation of key Management routines within the team
• Ensuring appropriate feedback is given to enhance business understanding and monitor performance
• Consistent monitoring and analysis of the development and improvement of strategically sound, actionable and targeted marketing business plans that contribute to building the untapped business opportunities
• Forecasts for demand with the relevant managers
• Adherence and/or implementation of processes and tools necessary to deliver stretch forecasted revenue targets.
• Alerts business to any issues both internal and external centered around competitor activities and their new or improved products/services
• Accurate and timely reporting on budget expenditure on a monthly basis follow-up with each section head Marketing

1.4. Strategic Planning

% of work time: 20

• Coordinate ongoing cross-department initiatives to catalog & syndicate this data effectively and efficiently.
• Centralizing, indexing, controlling access to and syndicating (as appropriate) secondary market data, such as: Reports purchased by Marketing, Sales, Product Development, Biz Dev, Publicly-available reports made available by governmental or sector institutions, White papers, Press clippings, blog posts, and other editorial content already being gathered, Publicly available competitive company and product information, Intelligence gathered by internal contributors and consultants,
• Read and summarize data from key reports; send executive summaries to internal stakeholders.

Education Background & Experience:

• BCom/BS degree in business / marketing or a finance discipline
• 5-7 years of hands on experience in Marketing planning Management and /or Market Intelligence & Research

Functional qualifications:

• Strong academic background in Economics, Statistics or related field. Masters degree preferred.
• Minimum of 10 years prior experience in business/marketing intelligence field analyzing voluminous data to identify specific actionable opportunities and highlight potential growth areas.
• Ability combine strong analytical skills with business knowledge.
• Ability to develop and evolve long-term strategies while driving tactical projects.
• Ability to build strong working relationships at all levels of the organization both within Inside Sales function as well as outside (Marketing, Sales, Finance, Technology groups etc.)
• Excellent written, verbal and presentation skills required to communicate analysis, findings and recommendations to customers
• Proficient with tools/applications for statistical analysis and database querying such as SAS, Business Objects, EssBase

Professional Skills: Skills & Attributes

The ideal candidate will have Strong financial analytical and Problem solving skills.

Strong individual and leadership/coaching skills in the following:

• business acumen, strategic planning, project management, creativity, analytics, oral/written communication, matrix management, teambuilding and teamwork.

He/She will also possess qualities and characteristic of a person interested in management potential.

He/She must have the ability to understand in depth Industry / solution and services requirements and think holistically and yet focus on specific areas as necessary (e.g. leadership, problem solving, initiative, results orientation....)

Strong analytical and Problem solving skills.

• Excellent Negotiation and Presentation skills
• Excellent interpersonal and communication skills (Both oral and written).
• Customer Oriented
• High personal standard. Confident, self-assured, personable and presentable.
• Strong interpersonal and people skills
• Innovative and creative
• Highly organized, conscientious and detail oriented.

Professional Knowledge & skills:

• Strong Business Acumen/Analytical Skills, complex pricing structures/frameworks
• Advanced PowerPoint skills
• Excellent communication / presentation skills (oral & written)
• Proficiency in Computer packages (e.g. MS Office…)

The timeline for application is 3rd June, 2011.

If you do not hear from Human Resources by 8th June, 2011, consider your application unsuccessful.

Applications are through the website – www.orange-tkl.co.ke

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Motorbike Rider Job in Kenya (20K)

Must have own bike!!

Location: Nairobi and Surrounds

Key Responsibilities: General deliveries, messenger service

Key Qualifications: Relevant motorbike qualification

Personal Attributes: Responsible, hard working and personable. Good command of English and Swahili

Salary & Benefits: Ksh 20,000

Deadline: 31st May 2011

Applications: harriet@summitrecruitment-kenya.com

Please send an up to date CV, stating your current salary, accompanied by at least 3 referee telephone numbers/email addresses to:

Summit recruitment & Training,
Rhino House, Karen Road,
Karen

Only short listed candidates will be contacted.

Please indicate in your email which position you are interested in.

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Logistics Coordinator Job in Kenya

Responsible for daily execution of order management and demand fulfillment activities for selected accounts

Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases

Ensure that planning systems and databases are updated according to the processes

Key Tasks

Collaborative / Demand Planning

• Contact point for customer with regards to delivery status
• Enter / change customer plans into planning tool for Short-Term
• Enter channel inventory data on customer’s behalf into channel inventory database
• Generate planning-related reports
• Provide the following information for sales planning:

1. Order load
2. Delivery information (quantity, schedules)
3. Supply constraints and availability

• Activate / de-activate Product family and Sales Pack code for accounts in product activation tool

Order Management

• Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
• Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
• Create / maintain product catalogue in ERP system for channel inventory database
• Create / maintain customer data in channel inventory database
• Verify / change Sales Area information in Sold-to Party in ERP system
• Create / change Ship-to Party in ERP system
• Receive, process and confirm customer orders for Device and Gear
• Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
• Create and send invoices to customer for Device and Gear
• Create and send invoices to customer for Service
• Inform factory to release shipment upon payment confirmation
• Generate order management related reports
• Responding to customer queries related to orders

Distribution

• Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
• Review destination Logistics Service Partner (LSP) performance
• Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
• Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
• Does communication related to Defect On Arrival (DOA) quality cases
• Co-ordinate corrective actions required with required parties for Defect On Arrival (DOA) quality cases
• Coordinate material returns
• Provide customer with required documents for importation clearance
• Issue letter of credit for shipments
• Enter customer’s delivery requirements into shipping information database
• Enter customer’s Delivery Quality claims into quality database
• Create return order for approved materials returns
• Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
• Responding to customer queries related to deliveries

Competencies

• Able to work independently
• Able to negotiate effectively to sell alternative solutions to customers
• Able to perceive quality issues from customer’s perspective
• Able to understand the business from a market and channel dynamics, product management and segmentation perspective
• Able to multi-task and manage time effectively
• Has understanding of end to end Demand Supply Chain
• Has knowledge of inventory management, replenishment and forecasting concepts
• Has analytical skills
• Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
• Has knowledge of import/export and trade compliance procedures
• Is customer focused and service oriented
• Is a team player and can work effectively with multiple internal / external interfaces
• Is pro-active

Education

• University Degree – Second Class Honors (Upper)

Please send your CV and remuneration details to: theleadrecruiter@gmail.com

Only shortlisted candidates will be contacted.

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Senior Business Development Manager Job in Kenya

Reports To: CEO

Location: Nairobi

Closing Date: Open Till Filled

Summary

Our client is a Human Resource Company with a difference. They have done work on East Africa training 250 local and multinational companies and 7000 participants. The requirements of the individual are as weighted below.

The purpose of the role is to enable sales expansion of our client through acquisition of new business from new clients as well as add on business from existing businesses.

The Senior Business Development Manager will have ongoing relationships with our client’s functional managers.

You will interact with the following departments and people:

• Finance: for pricing, invoicing & procurement of required resources
• Administration: planning for equipment & other required resources
• Training: training needs assessments, scheduling & logistics
• Directors: customer service strategies & direction

Main Responsibilities

Business Development/Sales:

You will contact customers to do direct selling of our client’s Training Solutions.

The position holder will be expected to be engaged in business development in the following ways:

• Through cross-selling - acquiring business from our existing business relationships by selling them our other range of programs that they have not yet purchased.
• Through referrals - acquiring business from referrals that we get from our existing customers.
• Deep dive selling – getting additional business from the same programs from existing businesses.
• Networking – Getting involved in events where training decision makers are involved and through their contracts we can get more business.

The holder of this position will be given sales targets with which to work with and will be expected to fulfill them on a monthly basis.

Customer Relationship Management

You will oversee and will be in charge of customer relationships with our current and potential customers, always working to tap into their anticipated needs and making us their preferred training solutions provider.

You will use our proven methods to assist you in this task. You will drive the customer service process after clients sign up and ensure that all customers get maximum value from our training and consultancy work as follows:

Long Term Leadership Programs (Bullet Proof Manager)

• Conduct program overview meetings and management skills workshops.
• Doing a Return on Investment/Orientation meetings
• Meet and greet participants during first session
• Conduct Monthly Management briefing sessions
• Ensuring 360 degree evaluations are filled up and tallied quarterly and results communicated to clients
• Evaluating Personal Action Plans and Evaluations and phoning clients when we have a fair or poor rating on any of the components
• Supporting client’s internal training sessions when they request
• Quarterly or periodic visits with the decision maker
• Graduation;

1. Ensure all Graduation Questionnaires are sent out 1 month in advance
2. Send graduation invites to key decision makers 1 month in advance and follow up 1 week prior to graduation
3. Create inspiring graduation grandeur

• Agree and implement some “Nice to do” services as per the Crestcom manual.

Short Term Programs ([our client], Insights® and Clarity 4 D ®)

• Be able to present Raiser Capability presentation to potential clients.
• Put together proposals using our existing templates based on client requirement.
• Sending and follow through of proposals.
• Customer documentation process (Training agreement, proformas sent and LPO, invoicing and final payments).
• Work with clients on logistical issues such as training dates and venues and communicating to the Training Department.
• Together with facilitators follow up on training reports.
• Presentation of training report to client.
• Staying in touch with customers at least quarterly to ensure that we retain top-of-mind awareness resulting in repeat business & referrals.

Client Visits

You will visit the client individually or with the help of the training manager to understand the training needs at hand and be the customer contact after the sale has been made. You will be required to make a presentation that shows how we plan to support the client once they come on board.

Customer Service Process

• You will be the custodian of the business development and customer service manual and you will ensure consistency across all customers and review the process half annually to ensure it is updated.
• Keep a data base of existing customers showing progress on our Customer Relationship Management process as well as outcomes.

Job Dimensions:

• Bachelor’s degree in Commerce or Business Studies.
• Masters Degree will be an added advantage
• 4 years working experience in a managerial capacity.
• Experience in business development in corporate environment would be an added advantage
• Knowledge of basic working IT applications
• Selling Skills
• Presentation Skills
• Negotiation Skills

Personal Attributes/Desired Behavior:

• Very confident (Can represent the CEO in functions).
• Driven by results
• Has a strong presence
• Communicates well – able to articulate and communicate well
• At ease with customers
• Creative and solutions driven
• Achieving business performance
• Open minded and happy to learn
• Adapts quickly to change
• Manages & develops self (independent and self driven)
• Protects and enhances the Company’s reputation

Key success indicators

• Achievement of Financial Performance & Growth Targets through exceptional customer service delivery.
• Product cross selling success by ensuring thorough product understanding.
• High repeat business and referrals from clients
• Application of our business and customer processes

How to Apply

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with a detailed CV, names and contacts of 3 referees, current telephone number and email address by:

Sending CV to: recruiter@personnelresource.com

Kindly quote the job title on the subject line of your application.

Only short listed candidates will be contacted.

“Personnel Resource is an equal opportunity employer”

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