BMMI Assistant Operations Manager Job

BMMI, is headquartered in the Kingdom of Bahrain and has international operations spanning three continents.

BMMI is a diversified retail, distribution, contract services and supply group, supported by a world class integrated logistics capability.

The position is open to qualifying candidates and will be located in a mining camp in Ghana.

Nationality is not an issue.

Job Purpose

The selected candidate will assist in the management of operations within a defined operational and financial structure. They will be expected to deliver excellence in service standards, contractual compliance as per agreed profit targets.

Key Accountabilities

• Follow all applicable policies and procedures required for the successful execution of the job.
• Follow the IMS Policy and meet the requirements of the organization’s Integrated Management System which is compliant to international standards for Quality (ISO 9001), Food Safety (ISO 22000), Occupational Health & Safety (OHSAS 18001), and Environmental Management System (ISO 14001).
• Make recommendations for continual improvement and support improvement initiatives the company undertakes.
• Management of the Operation to the agreed budget and adherence to all Company policies and Procedures as they relate to Finance, HR, Admin and Operations (Quality and HSE)
• To achieve and maintain Contract Compliance at all times
• Maintain excellent Client Relationships as may be gauged through Customer Satisfaction Surveys
• Ensure that all end of month returns are sent on time and that any delays for operational reasons are communicated in a timely manner
• Meet with senior client representatives on a regular basis to discuss both current and future business and ensure that the content of meetings is communicated to concerned parties and all issues are resolved in a timely manner
• Ensure that all client policies and procedures are implemented and adhered to and where possible ensure that the Company’s own standard exceeds the client’s
• Monitor purchases and logistics to the locations and ensure that all supply and logistic issues are communicated to the purchasing department
• Ensure that all personnel perform to the highest possible levels, that their welfare and security are taken as a priority and that key personnel have a personal development plan
• Recruitment of staff using the company terms and conditions specified for each grade, identifying personnel for internal promotion and planning and institute training programmes if required.
• Identify key areas within the operation that can be improved, thus enhancing customer satisfaction
• Identify new business opportunities in the country and monitor client activity in new territories in order to secure new business and help to compile tender documentation
• Be involved in new company initiatives with other members of the team

Qualifications, Experience, & Skills

The ideal candidate will be expected to have:

• A Diploma or Degree in Hospitality or Business
• Contract management and Project management skills
• Thorough knowledge of Cost Control, Food Production & Service
• Good knowledge of Personnel Management
• Be Self Motivated, Independent and Resourceful, Honest and Open in communication; with strong leadership skills
• Experience in Hospitality and Facility Management in a Contract Environment
• Experience in other parts of Africa and/or Remote Sites

Application Process

Interested candidates should submit their applications on e-mail, together with the latest copy of CV, telephone number and details of their current remuneration to: recruit@idp-ea.com on or before Wednesday 15th February 2012.

A good package that comprises a basic salary, free accommodation, food, telephone, annual bonus, medical scheme, and paid leave will be provided.

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Intern Job in Kenya (Sales)

Multi-Link Group Limited is a clean energy company introducing new technology cooking devises in Kenya.

As part of efforts to enhance customer service within the business, the company seeks to fill the above position in Nairobi with a suitably qualified person.

Location: Nairobi and Branch offices

Key objective of the job

• To aggressively sell new technology cookers to retail and corporate customers.

Principal Duties

• Selling and marketing clean energy cookers to potential customers
• Prospecting new business for both corporate and individual customers
• Preparing timely and accurate production reports

Desirable Qualifications & Competencies

• Aggressive and self-driven individual.
• Team player with good communication skills
• Good presentation and prospecting skills
• Ability to market new innovative products to clients at all levels
• Results oriented and of high integrity

Interested and qualified applicants should send their applications and recent CVs before 10th February 2012 to the Group Human Resources Manager:-

Email: protos@multilink-kenya.com

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ICEA LION Life Assurance Customer Service Administrator Job

Customer Service Administrator

ICEA LION Life Assurance Company Limited is one of the largest life assurance companies in the region, with well established operations in Kenya and Uganda as well as leading subsidiaries in fund management and corporate trusteeship.

As part of efforts to enhance customer service within the business, the company seeks to fill the above position in Nairobi with a suitably qualified person.

Key responsibilities for this position include:

• Keeping all records for the branch including agents files, minutes for branch meetings and branch reports
• Ensuring compliance with the set company and industry requirements by all agents engaged by the organization.
• Managing all customer complaints and ensure efficient and clear communication between customers and the Service Centre team.
• Preparing regular progress reports on Customer Care programmes to Head Office
• Resolving client complaints by identifying problems and coordinating appropriate corrective action.
• Managing all communications to the customers and ensure efficient and clear communication between customers and the branch team.
• Coordinating Training programmes for all agents in liaison with Agency Coordinator and Branch Manager.
• Connecting with customers and having a thorough understanding of their needs, expectations and requirements resulting in the ability to achieve customer goals and service expectations.
• Providing effective communication to customers regarding status of service, customer retention and satisfaction.
• Overseeing smooth running of branch operations through efficient supervision of front office services.
• Coordinating all branch meetings and capturing the minutes for these meetings.
• Assisting in pursing follow up on quotations, documentation and claims processing

The ideal candidate for this position should have:

• A degree in the social sciences or business related field, from a recognised university.
• Prior experience of at least 3 years in managing a customer service function within a busy corporate setting.
• Superior computer literacy with sound knowledge and understanding information systems
• Capacity to work independently and under pressure to meet stiff deadlines
• Excellent interpersonal and communication skills

To apply, send your CV to recruit@flexi-personnel.com by Monday, 13th February 2012 giving full details of your qualifications, experience, and minimum salary expectation on the subject line.

Only serious candidates with the outlined qualifications need apply.

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Marketer and Graphic Designer Jobs in Kenya

Job: Marketer

Lucrative position for a marketing executive to sell Exhibition space for SME 2012 @ 15% commission only.

Caliber of person needed: Aggressive, Proactive, Eloquent Speaker.

2 months probation,full time employment with attractive salary & commission after results.

Job: Graphic Designer

• Diploma in graphic design
• Come with already done websites
• 2 months probation,full time employment with attractive salary & commission after results.

Closing date: 10th Feb 2012

Email: exhibitionskenya@gmail.com

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