Manager Job in Kenya

 Job Title: SAP Business One service Delivery Manager

Reports to: Managing Director

Company Profile: Leading SAP GOLD Partner in East Africa.

Main Purpose of the Job

The Service Delivery Manager coordinates day-to-day activities of the project.

These responsibilities include managing tasks, status, and budget for the entire project - across all stakeholder groups involved with the project.

The Service Delivery Manager is responsible for coordinating all team members involved with the project, even if team members do not report directly to the Service Delivery manager.

The Service Delivery Manager is responsible for ensuring that the solution that is implemented satisfies the business requirements and delivers the value statement as defined in the business case.

The Service Delivery Manager creates, maintains and monitors the project plan, schedule, and budget and is responsible for ensuring that interim milestones are met and that the project is completed on time and within budget.

Identified during the Initiating Process, the Service Delivery Manager plays a key role throughout the life of the project.

Main Responsibilities

• Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals
• Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable
• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
• Build and maintain client relationships
• Produce management and account performance reports to an agreed schedule or upon request
• Attend client service review meetings covering performance, service improvements, quality and processes
• Implement and facilitate workshops and training courses
• Co-ordinate day-to-day activities of the project. These responsibilities include managing tasks, status, and budget for the entire project - across all stakeholder groups involved with the project.
• Co-ordinating all team members involved with the project
• Ensuring that the solution that is implemented satisfies the business requirements and delivers the value statement as defined in the business case.
• Maintains and monitors the project plan, schedule, and budget and is responsible for ensuring that interim milestones are met and that the project is completed on time and within budget.

Required Skills, Knowledge and Experience

• Bachelors Degree in ICT or any related discipline, Master degree will be an added advantage
• Technology: ASP . NET, MS SQL Server
• Programming language: Visual Basic. NET C++/C# - Experience of 2 years + will be an added advantage.
• 3 years experience in Similar Position, ERP or SAP Business One will be an added advantage
• Good communication skills and sense of speech
• Self motivated
• Obedient
• Strong Personality
• Energetic and enthusiastic
• Team Player
• Multitasking Skills
• Logical thinking
• Technical knowledge

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

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