Ericsson Djibouti Back Office Engineer and Front Office Engineer Jobs

Front Office & Back Office Engineers Wanted – Ericsson Djibouti

The Company: Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. 

 

Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communications standards.

Back Office Engineer
 

Job Purpose: The primary purpose of this position is troubleshooting / configuration / traffic measurements / performance management of 2G & 3G networks and acting on network and relevant equipment problems escalated from the surveillance function. 

 

Solving and correcting service and network problems according to agreed timing and standard set, detecting and highlighting network deficiencies and to some extent predicting future degradations.

Principle Duties

• Identify and escalate system problems to corresponding system support units.
• Keep the SW/HW and TR status under control.
• Contribute to improving procedures and routines within the team.
• Responsible for changes introduced to the network or made to methods, processes or procedures, whether internal or external.
• Keep the performance of the Network at the highest possible level by ensuring that problems / degradations are handled swiftly, that relevant performance parameters are monitored interpreted and highlighted if deemed necessary.
• Solve and correct service and network problems according to agreed timings and standards set.
• Responsible to keep software leveling and attend up gradations of 2G & 3G Node.
• Provide BO Core Team Leader with reports of work done daily & co-operate fully.
• Keep eye on Core elements license limitation and time
• Develop and perform failover test and reporting.
• Fault correlation, impact analysis and root cause analysis for core and service network.
• Routing table analysis, B-Number Analysis.
• Active participation in cross functional projects and ensure proper integration of new services with core systems as well as new core nodes in network, keeping critical live services uninterrupted.
• Root cause analysis for SMS service problem.
• Provide roaming support to external bodies like other operators/ICX/IGW/BTCL & also to other stakeholders.
• Regular Core & Service nodes health checkup, ensure node backup.
• Analyze network reports of core system elements on daily/weekly basis & thereby take preventive actions.

Required Skills and Experience

• University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline.
• Extensive experience as Ericsson CS CORE back office engineer preferable
• Extensive experience with core software application including all CS CORE components.
• Must have hands on experience on Ericsson CS CORE operations & maintenances.
• Good knowledge in operating systems.
• Good knowledge in database.
• Good knowledge of shell scripting.
• Good knowledge in Network, Switch, Router, Firewall, TCP/IP protocol and etc.
• Good Troubleshooting skills.
• 24 *7 NOC back office support.

Front Office Engineer

Job Purpose: The primary purpose is to take full responsibility for service alarm monitoring and alarm management for all network services, 1st level fault restoration and configuration management of the network within the scope of work delegated by the work area manager.

Principle Duties

• 1st level service quality surveillance and alarm handling
• 1st level service problem restoration
• Preventive service maintenance
• Executing system configuration changes as per given rights
• Trouble ticket handling
• Work order handling
• Change request handling
• Report handling
• Configuration management of network elements and assigned nodes
• System back up of nodes
• Resolution of subscriber complaints and root cause analysis
• Coordinating with the interfaces for the implementation of new products and testing

Required Skills and Experience

• University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline.
• Experience in shift related work (front office shift duties)
• At least 1-3years experience in telecoms, especially in field operations and maintenance
• Deep knowledge of customer network and infrastructure is a key advantage
• Fluent in written and spoken English
• Flexible and responsive to changing work patterns and demands
• Open approach to solving problems and dealing with new proposals
• Thorough and methodical approach to work
• Able to work to tight time scales
• Good knowledge in Access-, Core, Transport, Service Layer and Revenue management networks
• Good knowledge about field operation processes and interfaces, with understanding of network implementation/integration processes.

How to Apply
 

Interested candidates for the positions of Back Office Engineer and Front Office Engineer should send full updated CVs for a quick response to jobs@personnelsouthsudan.com to be considered for this exciting role.

 

Please DO NOT attach any Certificates.
 

Closing date for submission of applications is Thursday, September 27, 2012.
 

Note that these positions are in Djibouti and valid travel documents are required.
 

Please note that only short-listed candidates will be contacted.