Tour & Travel Firm Operations Manager Job in Rwanda

Job Title: Operations Manager 

 Department: Lodge Operations
 

This will be based in Rwanda but reporting to the GM in Uganda. 

He/She will head all operations in Rwanda. 

The firm has a team of about 16 staff in Rwanda and the OM will be their overall leader.          
 

Reporting to: Country Manager/Managing Director
 

Role:

• Ensuring Customer satisfaction
• In house training on customer handling and procedures
• Fleet allocation and movement tracking in the transport department,
• Compiling customer, driver guide and airport/hotel representative reports,
• Ensuring a smooth flow between Sales Depart & Safari Dept.
• In charge of the workshop and maintenance
• Negotiating with 3rd party suppliers (Freelance guides & transport companies)

Duties:

• Overall country coordination of all business activities in Rwanda
• Represent the company locally and international.
• Responsible for the proper guidance, training and behaviour of his staff.
• Financial Oversight.
• Reporting to the Managing Director
• Supporting our Lodges
• Appraisal, Recruitment and Selection

Minimum Experience

• 4-5 years experience with a safaris and tour company.

Key Performance Areas:
 

Service:

• Increase sales

Performance Management

• Coordinating the performance management cycle and appraisals with Kigali

Staffing

• Supporting with the recruitment and selection exercise.

Important relationships:

• HR and Administration Manager Kampala

Client relationships:

• Customer relationship management
• Grow new business from existing business
• Ensuring professional & timely delivery

Brand Awareness:

• Building Company image locally and internationally 

Important Relationships:

1. Safaris
2. Operations Lodges

This performance role guide is not exhaustive, nor is it meant to be. Additional items may be introduced where necessary. 

 

Send resumes to recruit@kontorbusiness.com