Vacancy: Operations Support Specialist
 
Join Jumia, the #1 e-commerce company in Africa! We strive to be the Kenya’s most customer-centric company where people can find and discover virtually anything that they want to buy online. 

By giving customers more of what they want - low prices, vast selection and convenience - Jumia continues to grow and evolve as a world-class e-commerce platform.

The Seller Support team acts as the primary interface between Jumia and our sellers. The Operations Support Specialist will be responsible for assisting and retraining low-performing merchants that are struggling to meet their operational targets.
Roles & Responsibilities:

  • Trains marketplace merchants on Jumia’s tools and best practices at sellers’ offices
  • Works from sellers’ offices as an outsourced resource to coach sellers to be able to follow strict service level agreements on content production and order preparation
  • Helps sellers with sourcing, processing and uploading product information
  • Liaises with other departments such as Acquisition, Buying, Operations and Production to as required to resolve sellers’ questions and issues
Qualifications & Experience:
  • Diploma in Business/ Operations/ Logistics/ Sales & Marketing
  • Experience in logistics or operations highly desirable
  • Great communicator, friendly and approachable
  • Good computer skills: ability to quickly learn new software and tools, excel and photoshop a plus
  • Good organisational skills including prioritising, scheduling, time management
  • Highly detail and process oriented, yet flexible to the inevitable change working for a high-growth online retailer entails
What you get:
  • Competitive salary
  • The opportunity to help shape the strategy and processes of a new department in a fast-growing company
Kindly send your CV to joinus-kenya@jumia.co.ke clearly stating the title of the job on the Subject before 14th Nov 2014. 

Only shortlisted candidates will be contacted.

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