7:54 AM
maboko
About M-KOPA Solar: M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for offgrid customers.
The company was founded in 2011 by former executives behind M-PESA (the world's leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
Position Title: Product Support Engineer
Location: Nairobi
Position Start: ASAP
Contract: 1 year contracted with 3 month probation and extension based performance.
Reporting to: Head of Engineering
Overall Purpose: Working as part of team to provide technical support and troubleshooting advice on M-KOPA’s solar products to field staff and Customer Care staff. This role requires shift work, and work on weekends.
- Provision of technical assistance for customer issues brought to M-KOPA’s customer care team.
- Reporting and management of operational and device based issues.
- Testing of products to replicate issues reported by customers.
Incumbent Requirements
Education: Bachelor’s degree /relevant credentials in technology, science, engineering, or electronics.
Experience: Experience in Customer facing (Customer Care) / telephone remote assistance
Required Skills
- Knowledge of MS Excel.
- Project management experience is an added advantage.
- Experience with MySQL an added advantage.
- Knowledge of hardware (embedded hardware) and firmware interaction is an added advantage
Remuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.
To Apply
To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to applications@m-kopa.com with the title as “EPSE”
