Sales Executive Job in Kenya - IT Firm

A leading consulting firm invites applications from suitably qualified, experienced and self motivated individual to fill the following vacant position.

IT Sales Executive

Job Summary:

The IT Sales Executive is responsible for driving revenue through prospecting, marketing and selling of Company suite of business and customer management solutions; focusing on closing new business with small to mid-sized to large businesses.

The Sales Executive will work closely with the Director to ensure customer acquisition and revenue targets are met and exceeded on a quarterly basis.

Job Description:

The IT Sales Executive will perform the following Job description:

• Develop, negotiate, and close new business opportunities
• Increase revenues by developing, communicating and driving effective selling strategies based on valid, customer-specific value propositions
• Manage contracts and agreements to ensure that expectations are being established, communicated, and met
• Meet and exceed individual monthly revenue.

Minimum Requirements

• Must have a diploma in IT/Sales
• Age between 25-30 years
• Excellent interpersonal and communication skills
• A self starter with entrepreneurial skills
• 2-3 years experience selling software or other solutions-based technology offerings
• A successful track record of selling software
• Experience carrying and achieving toward a high annual revenue quota.

If you believe you meet the minimum requirements, please send detailed CV to info@lanxafrica.co.ke.

Please provide your telephone number, email and three names of the referees.

Application deadline is Wednesday 18th April 2012 at 5PM

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Events Manager Job in Kenya - ClassiQue Concepts Ltd

• ClassiQue Concepts Ltd is a full service event management company that handles everything from start to finish.
• Large or small we handle all the details for events and meetings so you don't have to worry about anything.
• ClassiQue Concepts Ltd has resources to help you with any aspects of planning your next corporate event.
• As your partner, ClassiQue Concepts is committed to excellence and strive to build and maintain formidable relation-ships with our clients.
• Whether you have an existing event in need of more efficient management or need expert advice on venue compatibility, planning and implementation of a special event, or program management, ClassiQue Concepts is there.
• As a full service meeting and incentive resource, we provide a smooth and professional orchestration guaranteeing the creative, quality, and professional integrity of your meeting or event and results come from the exceptional service we provide.
• Well-trained associates are essential to the success of a hospitality organization, especially during these economic times.
• We're all working hard; ClassiQue Concepts must also work smart.
• ClassiQue Concepts Hospitality Training provides interactive training to hotel and resort management companies that want to enhance their leadership, sales, marketing and service skills.
• ClassiQue Concepts coaches your valuable managers and associates through a training system, which guides employees to their best performance.
• No hit and run training.
• ClassiQue Concepts trains for results.
• ClassiQue Concepts goal is to provide a broad spectrum of services that fulfill corporate meeting and special event needs to the delight our customers.

We are seeking to recruit for the position of Event Manager in marketing department.

Job Summary

The Events Manager will be charged with conceptualizing and managing a broad spectrum of NMG events to grow audience engagement and generate new revenue streams.

The job holder will work in close liaison with CLASSIQUE CONCEPTS’ Business development manager and will be responsible for managing the entire event process, from conceptualization through to implementation and post event analysis.

The Events Manager should have eye for detail, be an enthusiastic professional able to build relationships with internal and external partners, and deliver outstanding customer service to sponsors.

Key Responsibilities

• Work with the brand and product teams to identify event opportunities that will drive brand-audience engagement and deliver revenue
• Conceptualize and manage outstanding events in line with brand objectives
• Ensure the smooth execution of event production and logistics tasks
• Write compelling sponsorship proposals and work in close liaison with the advertising sales team to drive sponsorship sales
• Ensure sponsor obligations are managed and delivered effectively during the execution of each event.
• Negotiate and manage external suppliers and vendors to ensure delivery of value.

Skills & Qualifications

• Event management skills - At least 3-4 years working in an event agency at middle to senior management level.
• Ability to manage multiple projects and work cross-functionally- ability to think on your feet.
• Budget management skills.
• Excellent written and oral communication skills. Good proposal-writing skills a must.
• University graduate in Business, Marketing or other related field.

Personal Attributes

• Creative thinker.
• Excellent planner and organizer.
• High energy.
• Fantastic customer service ethic.
• High quality standards.
• Remain calm and focused under pressure.

This position offers an excellent career growth opportunity and a competitive remuneration package.

If you’re interested, please send your resume to kennedy@classique-concepts.com before close of business on Monday 14th May 2012.

“We are what we repeatedly do. Excellence then is not an act but a habit”

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Call Centre Manager Job in Kenya

Information Call Centre Manager

Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Manager to effectively achieve its strategic objectives

Role Summary:

Manage, supervise and coordinate activities of the Information / call centre

Key Tasks and Responsibilities:

• Setting and meeting performance targets for speed, efficiency and quality;
• Managing the daily running of the Call Centre;
• Liaising with other departments, managers and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimize errors and track operative performance;
• Reviewing the performance of call Centre agents, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the Centre and preparing reports;
• Handle escalated and complex customer complaints or enquiries;
• Organizing staffing, including shift patterns and the number of staff required to meet demand;
• Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products

Skills and Competencies:

• Ability to read, analyse and interpret general business periodicals, professional journals etc.
• Ability to write reports, business correspondences
• Ability to effectively present information and respond to questions from groups of managers, clients etc.
• Quick on your feet reasoning ability
• Ability to solve practical problems and deal with a variety of concrete variables Organisational skills

Education and Experience:

• Bachelor’s degree in B Com, Marketing or equivalent required.
• Minimum of 3 years’ experience in insurance industry
• Minimum of 3 years progressive management experience
• Minimum of 3 years’ experience in data extraction, report formulation, interpretation and analysis
• Strong written and verbal communication skills including presentation skills.

How to Apply:

If you are qualified and up to the challenge, please apply via www.altimaafrica.com/career.php

Deadline for application is Friday 27th April, 2012.

Please note that only qualified candidates will be contacted.

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Call Centre Agent Job in Kenya

Information Call Centre Agent

Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Agent to effectively achieve its strategic objectives

Role Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Tasks and Responsibilities:

• Answer calls professionally
• Respond to customer enquiries
• Research required information using available resources
• Handle and resolve complaints
• Provide customers with product and service information
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete call logs
• Produce call reports.
• Build customer’s interest in the services and products offered by the company
• Arrange for the dispatch information packages, brochures etc. to clients and interested parties

Skills and Competencies:

• Communication skills – verbal, written and eloquence
• Knowledgeable and quick in decision making
• Mature,temperament,patience and empathy
• Passion for people
• IT skills including familiarity of CRM solutions
• Good memory, ability to comprehend, captures as well as interprets basic customer information.
• Ability to follow through
• Self-drive initiative
• Sound judgmental powers; ability to manage difficult customer situations
• Attention to details

Education and Experience:

• Business related degree
• At least one year insurance experience
• Progress in Professional qualification in insurance e.g. ACII, COP preferred
• Knowledge in customer service principles and practices
• Knowledge of call centre telephony and technology
• One year experience in sales and marketing and customer service

How to Apply:

If you are qualified and up to the challenge, please apply via www.altimaafrica.com/career.php

Deadline for application is Friday 27th April, 2012.

Please note that only qualified candidates will be contacted.

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