Salesforce / IT Developer
Location: Karen, Nairobi, Kenya
Reports to: Head of Business Development
Salary: Competitive
Benefits: 25 days annual leave
Contract: Permanent; full-time
Travel: Some travel to rural or international locations may be required in connection with this role
Other: The applicant’s right to work in Kenya is a prerequisite for this role
About SunnyMoney: SunnyMoney is a social enterprise set up to meet the needs of off-grid communities in Kenya and other African nations.
Set up and owned by UK-based international development agency SolarAid, SunnyMoney is the premier distributor of portable solar lights across Africa, already benefitting millions of people in rural and under-electrified areas, and is getting international recognition, including the prestigious Google Global Impact Award in 2013.
Currently operating in Tanzania, Malawi, Zambia and Kenya, SunnyMoney is growing rapidly and plans to expand into at least two new countries within the next 12 months. We recently sold our millionth solar light, a major milestone within the sector, and are recognised to be the largest distributor of quality solar lights in Africa.
About Us: As an organisation and as individuals we share three core values: courage, positivity and leading by example. We are passionate and yet pragmatic in our approach, and are inspired by the impact our work has, with a major contribution towards improving our customers’ lives and prospects, and reducing poverty and climate change. We are committed to innovation, learning and improving everything we do.
We aim to create a work environment which enables everyone to thrive, bring their very best to their role, and take responsibility for what they do. We work with one another in a way which fosters trust and enables us to achieve great things together.
About the Team: This role is part of a new team who will report to the Head of Business Development, who will bear responsible for developing the systems, strategy and business models which support the operational teams, by helping to deliver high quality, accurate information in an efficient and technologically appropriate manner.
The Head of Business Development is part of the senior management team and will provide strong support to the chosen applicant.
About the Role: If you are highly principled, value integrity and honesty, and treat people with respect regardless of background, role or responsibility, you should consider this role with us. We are looking for a talented, proactive and energetic developer who can rise to the challenge across a range of IT and related needs within our growing organisation.
You will have a strong proficiency across a range of IT areas, as well as practical experience in Salesforce (or an equivalent CRM system). We will offer an exciting and supportive environment, which will offer you the room to utilise these skills to your best, and to expand your potential and grow the role as the organisation continues to thrive.
Your primary focus will be in respect of developing and improving on top of a basic Salesforce-based system which has been designed and rolled out into three of our countries to date to help teams manage their customers’ details, stock, and accounting processes.
This system remains at an early stage and you will lead the development and expansion of this system to achieve its true potential, which will be critical to the development of a number of key strategic initiatives within the organisation.
Some of the changes you will implement will require changes to the way teams operate “in the field” and you will play a key role in helping to integrate best technical practices into teams’ existing operations. As a result it is expected that this role will require around 8 weeks each year of travel to rural and other areas both locally and internationally to other African countries.
Secondarily, the organisation has over time developed a number of different services and systems, from email systems (Google Apps) and file-sharing to (multiple) separate web site hosting and content strategies.
Your skills will allow you to critically assess these systems, and develop projects, working alongside the relevant teams, to deliver tangible improvements in performance and resilience which are appropriate to the business need and local context.
More generally, we will expect you to proactively engage with teams; to help shape their thinking based on appropriate technological developments; and to seek new ways in which IT can help the organisation to deliver tangible performance improvements.
Main Responsibilities
- Salesforce Administration and Development: Developing and enhancing an existing system to unlock greater efficiency for users and higher quality data and reporting capacity internally.
- IT Development: Critically review the needs and develop both the IT capacity of the organisation and a strategy for ensuring continuous improvements over time.
- Developing the Organisation’s Technological Capacity: Ensuring high standards organisational collaboration and effectiveness through the development and provision of appropriate technologies and services to the organisation.
Salesforce Administration and Development (80%)
- Understand and assess the existing system, business needs and challenges
- Work with the senior management team and operational teams to develop an effective and well-designed system to meet both management and front-line needs.
- Develop existing user guides and align these with an “operational handbook” currently in development.
- Ensure the appropriate administration of the system, including data cleansing where appropriate.
IT Development (15%)
- Work with a range of teams (including at SolarAid) to map existing usage of IT systems
- Identify and cost out relevant improvements and make appropriate recommendations
- Work with appropriate teams and any implementing partners to ensure successful delivery of these improved systems
Developing the Organisation’s Technological Capacity (5%)
- Keep abreast of new developments and seek out cost effective and scalable solutions to meet SolarAid and SunnyMoney operational needs
- Make cost-assessed recommendations to the senior management team
As a self-starter, a successful applicant to this role should anticipate to undertake other duties where required in order to support the continued development of the organisation, and build relationships.
Qualifications, Skills, Experience and Core Competencies
Essential
Qualifications
- Bachelor’s degree in related field and/or equivalent relevant work experience
Skills
- Certified Salesforce Administrator
- Good skills in standard office products, including exceptional skills in Excel
- High degree of numeracy and literacy, with excellent accuracy and attention to detail
- Logical and analytical thinking, intellectual curiosity and proactive problem solving skills, i.e. always wanting the “right” answer and best solution to a challenge
- Knowledge spanning a range of computer operating systems and environments
- Superior communications abilities: oral, written and presentation
- Ability to “sell” ideas and influence others, in particular decision-makers
Experience
- 1-2 years’ experience administering a Salesforce system (or similar)
- Experience working with Salesforce managed applications (or similar)
Core Competencies
- High-energy and a passion for taking initiative and seeing results
- Creative risk-taker who practices sound judgment and enjoys accountability, and who is comfortable as a self-starter working to achieve desired results, but does not mind taking direction
- Comfortable having accountability to multiple stakeholders
- Commitment, responsibility and an alignment to SunnyMoney’s goals, ideals and guiding principles
- Uncompromising ethics and honesty displayed at all times, in all situations, both professionally and personally
- The self-awareness to know and manage one’s own emotions, strengths, weaknesses, passions, interests, and values
- Co-operative and effective working with others in the pursuit of common goals
Desirable
Qualifications: Certified Salesforce Advanced Administrator
Skills
- Website administration and development
- Demonstrable skills in relevant programming languages (PHP, JS, HTML, SQL)
- Project management skills
Experience
- Experience administering IT systems in a corporate environment
- Experience developing a POS sales system
How to Apply
Please email your application to recruitment@solar-aid.org, and address it to David Battley, Head of Business Development.
Give your email a subject line which contains your name and the position title.
Your application should consist of a covering letter and CV, combined as a single email attachment.
Please do not put the covering letter in the main body of the email.
It is important that your covering letter should explain why you want the job and what makes you think you are a good fit in line with the description of the role.
Please also state your expected salary for this position.
Application deadline: COB 1st September, 2014
Provisional first round interview dates: 15-18th September
Provisional second round interview dates: 22-23rd September
6:50 PM
maboko
