TSC Assistant Deputy Director (Customer Care) Work in Kenya

Position: Assistant Deputy Director (Customer Care)

Advert Number 5/2012

Qualifications, Requirements, Duties and Responsibilities

For appointment to this grade, an officer must have: -

(i) A degree in any of the following Mass Communication – Journalism, International Relation, Social Sciences or any other approved equivalent qualification from recognized institutions;
 

(ii) A Masters degree in a relevant field;
 

(iii) Served satisfactorily in the grade of Principal Corporate Communication/Customer Care Officer, Job Group ‘N’ or a minimum period of three (3) years in an equivalent position in the Public/Private Sector;
 

(iv) Attended a relevant Senior Management Course at a recognized institution;
 

(v) Computer Literacy
 

(vi) Demonstrated merit and ability as reflected in work performance and results.

Duties and Responsibilities

The Officer at this level will be in-charge of the Customer Care and will report to the Head of Corporate Communications and Customer Care.

(i) Identification of Strategic issues on Commission’s Corporate Communication and Customer Care Programmes;
 

(ii) Manage the Customer Care Centre;
 

(iii) Deal with Customer/Client complaints;
 

(iv) Analysis of data on issues reported at the Customer Care
 

(v) Manage performance appraisal of staff;
 

(vi) Policy implementation and Review;
 

(vii) Performance Appraisal.

[P - 63782 x 3189- 66971 x 3349 -70320x3516 - 73836x3691 _77527x3877 - 81404 p.m]

How to apply

Click here to apply online

Closing Date13/7/2012