Relationship Officers

Personal & Business Banking

Key Responsibilities

Relationship Management
  • Develop and manage customer relationships for the bank
  • Organize calls and follow-ups for potential new business
  • Prepare all reports required to monitor work progress – daily, weekly and monthly
  • Provide an interface between the bank, existing and prospective customers in order to maintain good customer relations so as to meet customer needs within the strategic objective of the bank
  • Overseeing the relationship management of assigned customers
  • Ensure an effective call program is maintained on all allocated relationships and prospects; the calls should be recorded and filed.
  • Make recommendation for existing and prospective customers under the various loan products and submit to the appropriate final authority within established turnaround time.
Business Development
  • Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
  • Ensure revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
  • Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
  • Participate in customer calls for marketing initiatives
  • Assist in identifying customer needs not met by existing products and the implementation of new products and services
  • Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
  • Keep abreast of the rapid pace of product development to be able to sell new products
  • Come up with customer service initiatives that will boost service and business growth
  • Conduct market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
  • Efficient management of individual and overall departments’ budgets and ensure deadlines are met
Customer Service
  • Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
  • Manage the Complaint’s Register
  • Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
  • Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication
Knowledge & Experience
  • Business graduate from an accredited University preferably in a Business related field
  • Proven experience of at least 3 years in leading a Liabilities, or Assets department  in a reputable bank or as a Service Delivery Officer/Relationship Management Officer
  • Professional  qualification in either Customer Relationship Management , Sales or Marketing
  • Proficiency in Microsoft Office Suite
  • Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures
  • Knowledge of the operational risk issues and policies as well as CBK clearing rules and procedures
If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

Related Posts:

  • KCB Bancassurance Manager Job in Kenya Bancassurance ManagerThe role holder will be responsible for insurance business growth and development to generate revenues to support the Bancassurance growth strategy and will be reporting to the Relationship Manager - Ba… Read More
  • KCB Corporate Communications Manager Job in Kenya Corporate Communications ManagerReporting to the Head of Corporate & Regulatory Affairs, this role is responsible for developing and implementing high impact communication strategies to build a sustainable corporate imag… Read More
  • KCB Health and Safety Manager Job in Kenya Health and Safety ManagerReporting to the Head, Employee Relations, the job holder will be responsible for developing and maintaining high standards of health and safety in the workplace in order to optimize long term staff … Read More
  • KCB SQL Systems Administrator Job in Kenya SQL Systems AdministratorReporting to the Enterprise Applications Support Manager, the job holder will be responsible for the ongoing monitoring, maintenance and upgrades of all KCB SQL and MySQL databases.  This in… Read More
  • KCB Senior Dealer (Treasury Corporate Sales) Job in Kenya Senior Dealer – Treasury Corporate SalesReporting to the Head, Treasury Corporate Sales, the job-holder will be responsible for driving Treasury Revenue from Corporate & Institutional clients through Structured Foreign E… Read More

Kenyan Jobs Categories

NGO Funds and Jobs, Jobs in Kenya, funds for NGOs, Jobs, Job, Kenyan Vacancies, Kenyan Jobs
Kenyajobtube. Powered by Blogger.

Music Recording Studio

Get Kenyan Jobs Alerts Via Email

Enter your email address:

Popular Jobs in Kenya

Blog Archive

Join Kenyan Jobs today!