Service Delivery Managers

Branch Operations
 
Key Responsibilities

Financial
  • Sign vouchers to be posted in savings, forex and current accounts
  • Ensure processing, balancing and dispatch of daily clearing items
  • Authorize payments as per credit limits and deposit balances
  • Authorize branch systems referrals i.e. stop payments and dormant accounts
  • Authorize branch expenses according to branch limits
  • Prepare annual budgets
  • Cross sell bank’s Products
  • Customer satisfaction by addressing complaints
Risk & Control
  • Authorize  partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly
  • Ensure daily posted work and control accounts are balanced
  • Manage and maintain branch physical assets
  • Manage cash limits
  • Custodian of safe  custody items/lockers
  • Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
  • Balancing of Bank accounts
Management Reporting
  • Preparation of all branch returns and reports to head office
  • Preparation of  the branch budget and analysis of the months variance
  • Review of exception reports
Branch Administration
  • General office administration e.g. cleanliness, alarm system, guard security opening and closing branch doors
  • Staff administration
  • ATM administration
  • Stationery management ensuring adequacy and proper control
  • Optimization of staff and fixed assets optimization
Business Continuity
  • Deputize the Business Development Manager in there absence
  • Manage hand over/take over process in the branch
  • Branch custodian of operating manuals and procedures
  • Monitor and update Branch Business continuity plans
Education and Experience
  • Degree in business related field
  • AIB or equivalent
  • Minimum of 3 years in banking operations
Skills & Personal Attributes
  • Report writing
  • Analytical skills
  • Presentation skills
  • Change management skill
  • Detailed knowledge of bank operations
  • Detailed knowledge of banks products, services and policies
  • Knowledge in staff matters
  • Business awareness
  • Communication both verbal and oral
  • Initiative
  • Integrity
  • Delivering results
  • Managing relationships
  • Adaptability
  • Good judgment
  • Determination
If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

Kenyan Jobs Categories

NGO Funds and Jobs, Jobs in Kenya, funds for NGOs, Jobs, Job, Kenyan Vacancies, Kenyan Jobs
Kenyajobtube. Powered by Blogger.

Music Recording Studio

Get Kenyan Jobs Alerts Via Email

Enter your email address:

Popular Jobs in Kenya

Blog Archive

Join Kenyan Jobs today!